At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. They know they are wrong and yet they cannot be honourable and refund me the cash they stole through underlying tactics. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Eduardo was very helpful and service minded and he fixed my booking mistake quickly. As with any amendments, just scroll down to the bottom of this page and create a support ticket. We decided to cancel it on Monday April 17, 2023, 3 weeks before pick up time, and I got charged $30.00!!! My apologies for any misunderstanding.Regards,Rachel from Wisecars. Thank you Maryna for you really great and professional customer service. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Read Customer Service Reviews of www.wisecars.com - Trustpilot Hier wre Platz fr Eure Musikgruppe Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. 90 talking about this. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. By far the worst customer service I have experienced in my life.I booked a car through their website for an airport pick-up. Wisecars offers a wide range of vehicle types, from small cars to luxury vehicles, to fit the needs of all travelers. Im very sorry to hear that you had a bad experience. wisecars protection package. On reservation prepay they gladly took my money using my debit/credit card no problem. Please read carefully the terms of the Car Rental Agreement before signing it. Thanks for your help (0) (0) Report You will have to leave a deposit for the fuel. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Just hours before my flight and they responded me on time to have all information that I will need for my trip. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Check out what 12,961 people have written so far, and share your own experience. My apologies if there was any confusion regarding the additional services you were presented while picking up the car.Regards,Rachel from Wisecars. Many thanks, Josep. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Ease of booking and finding a much cheaper rental was a definite PLUS! You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. My rental is in June. Dear Yiset,Thank you for contacting us! Some Car Rental Companies in some rental countries may also require an International Driving Permit. Manage Bookings Online - Wisecars - Wisecars 2023 Trustpilot, Inc. All rights reserved. Service 40 Value 40 Shipping 20 Returns 28 Quality 34 Just booked a car through Wisecars,Was very some and the operator who I spoke to Dominik B was very knowledgeable and guided me through the process of the stuff that is required when hiring a car. Do you agree with Wisecars's 4-star rating? Yes. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Dear Sarah,Thank you for reaching out to us. When I wanted to pick up my rental car in Las Vegas, I showed up with a debit card instead of a credit card.This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything.But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years.The 25% held back were to cover their administrative costs, which I totally accept.In all my communication I would like to mention Joana for an outstanding customer service - quick & useful answers and very friendly.To sum this up: based on this good experience (with Joana) after the issues I myself have caused, I will certainly book again with Wisecars and I can only recommend Wisecars. I'm glad Joanna was able to assist you and resolve this issue in a favorable way for both of us.Have a nice day!Kind regards,Rachel from Wisecars. I called the vendor directly, and they confirmed the funds are sitting with Wisecars.com. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. If you require additional drivers, please include them in your booking request. If you are late for your pick-up, you could lose your car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Wisecars Protection Package ensures that you are protected should anything go wrong. magpul flat dark earth handguard Do you agree with Wisecars's TrustScore? Failure to comply with the correct procedure will result in your protection coverage becoming invalid. When checking through costco, check the hotel packages. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Companies can ask for reviews via automatic invitations. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. I must be ok driving with no insurancethen. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and . "Dismayed, overly tired from trip and not having a reliable option or ride back to terminal wife looked at the contract and it said bring 'credit card'. Here are 8 tips for writing great reviews. I sent an email updating my flight information and times. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We offer a price comparison of major and independent car rental suppliers around the world! Wisecars protection package If you choose this option, you pay for the fuel at the pick-up time and return the car as empty as possible. I recently used Wisecars as my car rental broker for a weekend getaway, and I have to say, it was a great experience. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Formule de protection de Wisecars (rserve aux rsidents des Etats-Unis louant une voiture aux Etats-Unis) La formule de protection de Wisecars garantit votre protection en cas de problme. Please note, making a new booking may result in the change of the Car Rental Company. By using our website, we assume you agree to our. Thank you! Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. You have a guaranteed booking with us and with one of our trusted premium suppliers. Wisecars website is a fantastic car rental broker that offers an easy-to-use platform for renting cars. All rate information is pulled from a variety of third-party booking sites, including WiseCars, Travelocity, and HolidayCars.com. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. You can also find this information on the confirmation voucher. Wisecars employs limited use of cookies for your safety and does not store any personal data. We will pass along the kind words to Dominik.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars, just like any other car rental broker or supplier, cannot guarantee the specific make or model of the car that you will receive at the rental counter. 6 Can I rent a car with a debit card through Wisecars? received payment confirmation immediately after booking. If you do not agree with any part of them, you must not proceed with your booking. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. If this is the case, it will be clearly stated on your voucher. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Read Customer Service Reviews of www.wisecars.com - Trustpilot Date of experience: 01 April 2023 Reply from Wisecars 6 days ago Dear Lynn, Thank you for your 5-star rating! Re: Wisecars car rentals 3 years ago Save Avoid them! Kushal Patel. Emilio in the car pick-up area was especially helpful - thanks Emilio. Do you agree with Wisecars's 4-star rating? dave portnoy brooklyn square pizza. Do you agree with Wisecars's TrustScore? | Read 10,941-10,953 Reviews out of 10,953 Could not have been more helpful! Rental car companies save cars for weekly/bi-weekly rentals because it's easier money. The Fox attendant says "No worries, this happens all the time. Verification can help ensure real people write reviews about real companies. If you have already provided us with your flight details, the car rental company will be able to track your flight. No hidden fees. wisecars cancellation Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Contact Wisecars Customer Support - phone, email or messages Please make sure you return the vehicle to the same rental company from which you collected it. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. Anyone can write a Trustpilot review. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Wisecars.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. Please note, we only delete personal data on the request of the individual. Wisecars Bewertungen 2023 | Trustindex.io Dear Martin,Thank you for taking the time to leave us your feedback!It's great to hear Eduardo could help you resolve the issue, we're always here for you if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. Dear Lucy,We are so grateful for your 5-star review. You can also find your pick-up time on the confirmation email we sent you or on your MyWisecars account. In that case, please contact your bank for additional details. Well-known brands with all car types. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars is an independent travel broker who does not represent any particular car rental company. do not book with them! If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. It was already late in the day so I called Wisecars. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. I booked a car through their website for an airport pick-up. The website's interface is user-friendly, making it easy for users to search for the perfect rental car based on their preferences and budget.One of the best things about Wisecars is that it offers a vast selection of rental cars from various rental car companies, making it easier for users to find a vehicle that meets their needs. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. You can present the voucher either in a printed version or a digital form (such as from your smartphone). We can imagine how stressful this situation was for you and I apologize for any inconvenience caused.After checking your reservation, I can see that our management has taken over your case as this is a difficult situation. price was great. Wisecars does not own or operate any Car Rental Companies. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. You can share your code in your MyWisecars self-service account via email, Whatsapp, Facebook, or just by copying the code. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Wisecars car rentals - Bargain Travel Forum - Tripadvisor They will do this by keeping some or all of your deposit, and, if necessary, by charging your credit card. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products . Conditions gnrales d'utilisation Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Expect them to scam you out of your money. All rights reserved. Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. It is entirely up to the Car Rental Company whether they decide to do so or not. From start to finish, everything was seamless and stress-free. . I then contact wise cars to see if they can help as I was not happy at all and that wise cars did not make me aware of all these additional cost! Martin took care of the time change immediately. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. I was ignored! He offered an alternative choice upon my request. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by Car Rental Companies. If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. ! Dear Margaret,Thank you for sharing your feedback!We're glad to hear we could quickly resolve your query, we're here for you always if you need further help.Have a nice day!Kind regards,Rachel from Wisecars. It is highly recommended to call the police even for the smallest of damages. Eduardo was courteous, professional, and assistive. There's no penalty for returning a car early. Companies can ask for reviews via automatic invitations. Took out Excess Protection cover and had to make claim. Cancellation Protection can be purchased only at the time of booking and is not refundable. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The car rental company informed us there was not fleet failure, so we are chasing them in order to come to a favorable resolution. Visit our website and check out our best deals. You will find the telephone number in the Car Rental Agreement. The car rental company will charge you for the additional driver for the whole time that you have the car. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Amendments can only be made up to 48 hours before the pick-up time. As you can imagine Im really not happy and Im looking to take this further. In peak periods this may not be achievable. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. wisecars cancellation - bayerische-musik.de We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Re: Wisecars car rentals 3 years ago Save We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. We are committed to the spread of knowledge and positive vibrations on the public airwaves When you return your car, the car rental company will check it, and charge you for any damages. Dear Arthur,Thank you for taking the time to leave us a nice comment!We're glad Josep could quickly send you your voucher, we're always here for you if you need anything.Have a nice day!Kind regards,Rachel from Wisecars. They said it says credit card and since the wife did not follow those instructions they consider it a no show and therefore NO REFUND.This is classic Rip-Off 101 and I hope the feds or BBB brings legal action to help vulnerable consumers or shut this company down. Fast response to my request.Needed the vouchers so sent email. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. DeductibleProtection covers up to {{currency}} 1000 of your deductible. | Read 941-960 Reviews out of 10,894 If you're 65 or older, you may have to pay a senior driver fee. A few days later, my flight time was changed. I can see that an agent already took your call to modify your booking. doug foster architect aylesbury Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. Please note, under no circumstances is the fuel included in the rental price. Thanks for sharing your rating with us and the community.Have a nice day!Kind regards,Rachel from Wisecars. Your friends will also receive their own referral code, which they can share with their friends and start earning rental credit as well. It goes against our guidelines to offer incentives for reviews. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Thank you! Please note, it is your responsibility to provide all the above-mentioned documents. Re: Has anyone renter through Wisecars? All this experience and expertise is aimed to ensure you get the best experience. Wisecars offers access to a rental car at competitive prices, and the booking process is hassle-free. Wisecars responds prompt when information is requested. All rights reserved. You can upgrade your car before you start your trip. See the full list of exclusions under the section Deductible Protection Products will not cover. Total malpractice. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. Powered by, We use cookies to give you the best experience. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, nor costs for the loss of car keys. 00 for a booking that I cancelled a month in advance is just a shady policy!!! Were sorry for the inconvenience and well do everything we can to fix the issue.We try to make the rental conditions as clear as possible during the booking process so we can avoid misunderstandings at the pick-up. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. If additional information is required, the process may be extended for another 28 calendar days. I was then advised of charges If there was damaged to the car or an accident etc to which I agreed and signed for. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. Dear Chris,Thank you for contacting us again! wisecars cancellation If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Dear Edgar,Thank you for taking the time to share your feedback with us!We're thrilled to hear we could respond to your query in a timely manner and the issue was resolved.Have a nice day!Kind regards,Rachel from Wisecars. Our 2022 Transparency . The online process was easy and user friendly. Josep immediately understood and sent it by email within a minute of our conversation. Dear Mark,Thank you for reaching out to us. Wisecars Reviews | Read Customer Service Reviews of www.wisecars.com Wisecars does not own any physical locations or offices. Wisecars Reviews - 69 Reviews of Wisecars.com | Sitejabber I did some research when looking at hawaii and went against it due to the horrendous reviews. provided by the customer's credit card company. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation.