However, a review of your account indicates you have listed against detail pages that do not exactly match your items. Ordered a few items from finish line.com. 9/20 $15.23 credit? i don't even know if their magazine costs that much. Absolutely disgusting. The terms contained herein are subject to change as the taxation of online transactions is continually evolving. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. Finish Line gave Sports Illustrated my card number without my permission. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. Wait times vary based on demand. Hello, #EPICFINISH@FinishLineHelp for customer care assistance. How can I be sure that my Finish Line purchase is legitimate? Two days later, I tried placing an order with JD Sports and the SAME thing happened. So, I called customer service and sat on hold for 53 minutes! The manager tells me to go get my shoelace. He had asked for a different color so I called to see how to exchange. Last weeks restocking probably filled the remaining orders from the week before and this weeks restocking will go to filling last Friday's orders (mine). Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. There was no other customers in the store but me. Waited on the phone for the order to process and she said everything was good to go then 2 minutes later the order was cancelled again. I was absolutely disgusted when I looked towards the cash register. The other girl was at the counter on the computer. WebHow to finish line in Purchase Order Template online Those who work daily with different documents know perfectly how much efficiency depends on how convenient it is to use editing tools. I came home and called Finish Line that day and was told that someone would reach out to me about my complaint had just been reported. I said how will I be able to know if they are comfortable. Order Tracking | Lane Bryant Website still shows everything in stock in my size for the item, even though the customer service rep said they weren't. I say no. Customers should review the company's international shipping policies carefully before placing an order. In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. The thing about it is, the store looked abandoned when I walked in. For the smoothest, fastest shopping experience on finishline.com, we recommend using the latest version of any of the following browsers: We want you to find your best fit, whether you're shopping for footwear, clothing or accessories. Finish Line The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." Terrible Customer Service and treatment. I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. Placed orders but within minutes it was cancelled. Track order Neve shopping here again! She walked away and I saw slight tears rest in her eyes. Anyways, it took waaayyyy too long to resolve this but I generally feel it's due to the lack of gift policies. Certain states offer Sales Tax Holidays during certain times of the year. Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! I ordered a pair of Air Max 2015 and when I received them on 17 Nov 2015 they are used and the inside is dirty and on the bottom the shoe you can see where they tried to clean the dirt off. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. I have placed an order online in July 2022 (#*******247) and received an order cancellation notice. Do yous ship to ireland and if so how long would it take. This means that there maybe It looks like you were misusing this feature by going too fast. I never entered a code. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. He mentioned false advertisement, which I didn't understand why he mentioned it, but I told him that this wasn't a way to conduct business. The company is a legitimate retailer that has been in business since 1976. For more information, please see our I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. Style is an individual pursuit. Finish Line provides customer support through a toll-free phone number, email, and live chat. Once again thanks Amazon for being a pain in the Arm. The reason for this was supposedly they "might" ship the items out in separate boxes! After 5 day of waiting for my purchase they sent me a email saying that they don't have the product in inventory and that good thing is you need to wait 72 hour for get your money back, Received wrong product, sent that item back the same day with expectation of receiving right product before Christmas. Literally a week ago, I ordered some Nike shoes in a men's size 10. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. Crappy company by far. I received an e-mail indicating Finish Line has started its after Christmas sale, so I went online, spent almost an hour ordering 5 items, checked out (#*******115), then a few minutes received a notification that my order got canceledagain! Honestly, I am not sure where all of this Finish Line hate is coming from. We will not be patronizing ANY FINISH LINE store again. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. For 40 dollars as well! I order 2 pair of Air Force 1 let's just start with the packing was poor no paper in one of the box then the box is orange inside which stained the sneakers orange laces dirty my other pair look like someone stepped on them all bent up horrible I tried to get them replace just for them for them to say they of out of stock for my items how inconvenient timing horrible waited for my order in a timely manner and they just ruined every thing finish line will not get my business don't even want to get into to refund process longer to get your money back "refund", Tip for consumers:Poor packing not handling with care from finish line, Very unprofessional and not dependable.I would prefer not ever using this website again and would rather go into a store or order from footlocker. Mortgage Would never buy from them again and would not recommend to anybody, too many problems. I even tried a different credit card. We appreciate the information you have provided. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. order I DO NOT TRUST FINISH LINE. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? ), that is what she told me later. Is it trustworthy? WebIf the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these Our policy is only one shoe. The more you know, the better chance you have at getting your hands on the hottest products out there. If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. I placed an online order on December 28th at 3:09 am. The Pro Max has hopped between that and Processing for a few days. No one was in the store except for me as a customer and four as employees, which I eventually discovered. I ordered the white & grey. Select the delivery method you want to apply to the order. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? Horrible customer service. Does Finish Line offer competitive prices on athletic footwear and apparel? I asked to talk to a supervisor and I was told no! A states Sales Tax Holiday exemption will be applied automatically at checkout on eligible purchases. Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. No, there are no hidden fees when purchasing from Finish Line. Remember, Winners Circle members can earn rewards points with each purchase towards sweet perks like coupons and exclusive, draft-only releases. Ensure all order information is correct. I had to walk up to here to draw her away the website of tennis shoes she was looking at to ask to see my size in that shoe. Cookie Notice At the attempt I was told my card issuer wouldn't authorize the transaction. Basically he told me that the website had issues and they had to cancel my order. When I opened the box I was shocked to see 2 different sneakers. Missing order of running shoes. After selecting a lender, the next step is to complete a full mortgage loan application. We are not officially endorsed by nor affiliated with Gamestop. Is thisnormal? Basically there is nothing to do other than wait for it to finish processing. Not all browsers are created equal. I told him if it wasn't for him I would just walk out. When I called about the item, I was on hold for 40 minutes. Why is my order still processing its up to a day now. 7. The financial institution confirms whether or not your card is valid and has not been reported as lost or stolen. Finish Line reserves the right to modify or cancel this offer at any time. We limit one discount per eligible customer per day. Does Finish Line have physical retail stores? Was it my race that made them believe I could steal? Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. You can pay using a Finish Line gift card. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. I purchased a pair of sneakers from finish line a couple of weeks ago and used my credit card. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. Yes, Finish Line is a legitimate retailer that sells a wide variety of athletic footwear, apparel, and accessories. True but if you can only send 10 items out a day you dont go and list 1000 items for sale. Finish Line I've shopped faithfully for years at Finish Line. Order processing The credit check will take 3 days. As stated in our policies, sellers must list the exact same item, in the same format, as the item represented on the detail page. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Tip for consumers:If you think you are getting a good deal - don't waste your time choosing your size because the product is more likely no longer available. Finish Line guarantees the authenticity of all products sold on its site. WATCH: Championship Sunday weigh-in at the 2023 Marathon The girl told me she was the assistant mgr., Makayla and I could not have the computer girl clerk's name. Do not shop here. Backed by the National Science Foundation, We will NEVER do business with Finish Line again. *update* Finish Line is notorious in advertising products that are no longer available. When an order ships depends on the availability of the ordered product. The shoes moved to shipped status so I kept waiting. This reply coming from a manager? Customers now have the ability to make a purchase online and pick up Select your method of payment and provide the billing address. Finishline posted you could get free shipping if $50 is spent. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. I then went up to this man messing with this young girl and asked him to get a shoe for me. WebThe case is shipping but Apple is saying the pre-order for my phone is on hold due to an issue with my payment for some reason. On this page, you can edit your shipping information and payment and billing information before placing the order. My orders tend to get stuck in pending status for 4-5 hours and then they all come in at once, Anyone able to help on this? Dont mean to be rude. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. Finish Line Customer Support Lowest Rating. I am completely disappointed with everything they have done. The manager says "ok fine just give him a finishline shoelace" in disgust. We may cancel orders that exceed these limits without prior notice. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. Finish line First, they send me the wrong shoes, so I spent about 100 dollars for a gift that my boyfriend still hasn't received. I guess it's time to find another sneaker store. Finish Line Because of this, I will NEVER shop online at Finish Line again, and I will never visit any location bearing its name. First they sent two different sizes and style shoes in the box. trying to order using the website but it keeps saying "access denied". Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. After trying on the first shoe, I instantly loved it. Once you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. Access it all with exclusive product releases, big ticket giveaways, & app-only content. However, I have seen NOTHING. To apply Winners Circle Rewards to an order, Winners Circle members with rewards can enter their Winners Circle number and their reward number. Thanks. And there are two of you. This discount is not valid on purchase of gift cards. The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! Are there any complaints about Finish Line? Reach out to the store where you placed the order. They can give you any updates on processing, shipments, cancellation, returns, and refunds. Why is my purchase still processing? Why didnt I get an order confirmation from the store? This could mean your order wasnt fully processed by the store. Placed order online only to recieve someone else's order a week later along with all of their personal information in the box! Tip for consumers:return policy and shipment is an issue. i want to order two pairs of shoes from your website. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Itll pretty much be processing till shipped afaik. Dec. 27, 2022, at 10:00 a.m. This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. I just want to cance estimated wait time 47 mins I have a screen shot of 4 hours 11 mins and counting. The company's customer service is generally considered to be good. Finish Line When you pick up your item(s) in store, please bring your confirmation email, a photo ID and the form of payment you used to complete the order with you. 6. Web4.1K views, 50 likes, 28 loves, 154 comments, 48 shares, Facebook Watch Videos from 7th District AME Church: Thursday Morning Opening Session In addition to shipping, Finish Line has made some of its products available for in-store pickup. Is the finishline.com site down? Please note that the Store Pickup Availability message will not change until a size is selected from the size dropdown menu. Click here for more information on the returns process. And your order will remain in Processing until the EXACT moment the items are preparing to ship. We are NOT customer service. i just purchased from finishline.com and i am so nervous about it being a whole scam or not even receiving my package or anything. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? The manager who spoke with us stated the shoe was missed marked. See all the Frequently Asked Questions about Afterpay at the bottom of the page, Use Klarna to make purchases in equal installments, interest free. Again, I waited on hold for over 20minutes when a manager finally took the line. 9/20 7.57 I just received the following performance message from Amazon. Any potential buyer would work away from this even if they are the last store standing. There are dirty marks everywhere. When I ordered the sneakers the customer service representative sounded like they were unprofessional. Too many sales is a different problem to too few sales though one that I at least prefer to try solving. I liked everything about the shoe. If you received the package and it contains the wrong item or an item is missing, well work with you to make it right. I can't even cancel the order (i don't see how) and they're not replying to my ticket, it's fricking crazy. It's like eating at a restaurant where the food sucks. We don't charge your debit or credit card for your order until it ships. Please contact Customer Care if you need assistance. The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. We know you want your sneakers and we'll do our best to keep you informed about hot releases and product sellouts.