My favorite bartender was Luis, he was so good to us and brought me drinks I wanted even when I didnt ask. Moisture in room is terrible. Martini bar Live music here a couple of nights after the shows, we really enjoyed hanging out here and even did some dancing. Ex. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Considering this is the type of hotel that encourages dressing up for dinner and checking out the nightlife the hotel zone has to offer, I would have expected a better setup in the room for getting ready. Pool food service in diamond club was awesome good choices and great tasting. Royalton CHIC Cancun Vacations | Packages from Canada - tripcentral.ca The Asian restaurant was my least favorite restaurant we tried while there. Very kind, attentive, personable, and wouldnt even let us carry our own plates to the table. Having a butler is easier since you can tell them what you want to do and they confirm everything for you. Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only: Beautiful Newly Built Resort - See 5,056 traveler reviews, 7,724 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only at Tripadvisor. We didnt eat at the Mexican Agave restaurant. - No pool or beach cabana beds, only sectionals for Diamond Club beach. Find the right card for you. Receive a 7% discount off standard rates for reservations of standard guest rooms at hotels that participate in the Marriott Bonvoy program when you book directly. Take in the breathtaking views of the impossibly beautiful Caribbean . Tasty and decadent deliveries can be brought to you anytime you like, day or night. I upgraded to Diamond Club , was it worth the money? We were told to go back around 3 for our rooms. Direct Extensions of Agents Who've Been to Royalton CHIC Cancun 1.800.665.4981 In the office now. Let your inner foodie come out to party. I booked a two-night stay in the resort's most basic room the luxury junior suite sunset view for $308 per night. There are benches under the sinks to also put stuff. The sushi, however, was medicore. Compare the cost in points or miles to cash, and see which option is best. With four different check-in counters available, we still had to wait about 10 minutes for someone to be able to get us checked in. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! The second we walked through the doors, it was very clear that this resort while luxurious was probably not the vibe for my travel companion and me. And of course, the meal wouldn't be complete without a round of chips and guacamole. Up here, you can take in views of Cancun's lively strip, while swimming . At Royalton CHIC Cancun, All-In Connectivity means you re always connected! Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Luis Quintero, General Manager. Thank you again, and we look forward to seeing you on your next trip to Royalton Suites Cancun!Luxury RegardsJorge CastroGeneral Manager. Are there opportunities to exercise at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Lastly one of my favorite things DC offered was access to the rooftop pool. Dear christineb1201Thank you for sharing the positive points of your stay, particularly for the service of our staff, facilities and food. For me, the highlight of the resort was the easy access to the gorgeous blue water of the ocean. Erick took us around to the 1st floor bar, shops, sitting areas inside and outside. Related: Why all-inclusive resorts are more attractive than ever following the pandemic. Top room amenities include a minibar, air conditioning, and a flat screen TV. I get L18 might be its own thing but if I have to pay $10 for certain drinks, let me know upfront. Certain hotels have resort fees. With DC you receive your butler and not sure where it got mixed up, but I didn't meet our butler until day 3 of our 4-day stay (we confirmed DC Day 2). Total rooms: 180 {{title}} Hotel Details. Nearby attractions include Playa Chac Mool (0.2 miles), Tornado (0.09 miles), and Playa lagarto (0.2 miles). When it comes to nightlife, the vibe matters. The Royalton Chic offers a variety of dining options a buffet with a little bit of everything, Asian-inspired cuisine, a Mexican restaurant, a sports bar, a steakhouse and a cafe for specialty coffee, baked goods and gelato. I am truly very sorry that we did not fully meet your expectations when it comes to the pricing and value of the hotel and Diamond Club service. I paid extra for diamond club king bed and didnt get that. The food was hit or miss, which isn't uncommon at all-inclusive resorts. Main Pool- Nice pool, but if that were my only option I might have been a little disappointed. Buffett has plenty of variety, from American, Chinese, Seafood, Italian, grills galore, everything that anyone would want and all very tasty. All Rights Reserved. If you're looking for exciting nightlife and a more tourist-focused experience, the hotel zone is a great place to be. My recommendation to anyone going on vacation, no matter where, is to be patient and treat the staff with dignity and respect, just as you would in the States, and understand that they are also overworked due to, what appears to be, worldwide staffing shortages. What are some of the property amenities at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? We had some that had king beds and some that had two queens both rooms were pretty much the same. Food is good! Royalton CHIC Cancun, An Autograph Collection - All Inclusive Everyone was friendly, and wore masks inside the resort. With this in mind, I'd consider booking your stay through the Chase Ultimate Rewards portal if you plan to stay at the resort in the near future. I overlooked those things and tried to enjoy myself, however, the biggest drawback for me was the moisture in our room even with consistent high air blowing. This resort certainly wouldn't be my first pick if you want a relaxing escape. The overall vibe was more relaxed (no belly dance performances mid-meal), and the food was excellent. Highlight: Location, views, and SPA ( I recommend hydrotherapy and Swedish massage). Start each day comfortably refreshed in anticipation of the adventures to come. One night were a pair of dancers and another night was a talented electric violinist playing popular pop songs. the minibar because they did not do it on their own. We were very pleased with our new room. Sink your toes into the soft sand and enjoy a delectable meal accompanied by warm tropical breezes, views to the horizon, and the perfect company. Check here before booking an award fare. The pool was gleaming, not a lot of people though (not a bad thing). Great check in experience with Alejandro. Designed for entertaining, your loved ones can dine together on gourmet meals, enjoy cocktails on the private terrace, and take in the resort's best ocean views from the outdoor Jacuzzi, then retreat to elegant bedrooms, each with a Jacuzzi and private terrace. However, they were serving drinks (a pink fruity drink that was very good) while we were in line and there's a clear view of the beach out the glass windows at the back of the lobby, so we didn't mind the wait. For an explanation of our Advertising Policy, visit, (Photo by Madison Blancaflor/The Points Guy). All the workers at Royalton Chic Cancun were great! From here, you can gaze southwards across the many other hotels making up the famous Zona Hotelera. There is a spa at the resort, but it's hard to find. We're sorry to hear that the Diamond Club upgrade didn't meet your expectations in terms of value. All in all we had a lovely experience and will 10/10 recommend. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. The 1200 room resort offers a multitude of dining options, a wide range of bars and even more activities to keep the whole family entertained. Instead a tea, we did get a cool washcloth. Editorial disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. is a senior content operations editor for TPG focused on helping our broader editorial team bring news, features and advice to our readers. Thank you for recommending the resort to your family and friends. The beach cabana also had good food and service although I cant remember our server name unfortunatelyMy spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! Overall, the service was great. internal & external communication, staffing, and inventory. 12 Best Royalton Resorts in Mexico & the Caribbean - Wanderly On the plus side, the Royalton Chic is a quick 20-minute drive from Cancun International Airport (CUN) and is surrounded by touristy restaurants, bars, and activities. Service was good. Popular places such as Senor Frogs and Coco-Bongo were a short walk away, and the sidewalks are wide enough to accommodate the foot traffic. We were able to keep to ourselves pretty easily, despite the pool area remaining decently crowded throughout our stay. There's a check-in desk outside the Gourmet March restaurant and you could book treatments through the TV in your room, but that was the only signage throughout the hotel that alluded to the spa. We did get a surprise performance mid-meal from a belly dancer. . And while it was obvious the Royalton Chic resort was meant to be a partier's paradise, it fell short between the lack of people, more limited bar hours and necessary COVID-19 precautions such as social distancing. The city's infamous hotel zone is home to a number of resorts that cater to just about every type of traveler. We will definitely be coming back! It should come as no surprise that the Mexican restaurant was hands down the best. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only have any great views? We will be sure to pass along your kind words to them and the rest of our team, including Alejandro, Levi, and Omar. Try to get to the pool early to snag a good spot. I dont think I had any premium alcohol with DC unless I went to the lounge and did it myself. Another small irritation is that there was only one outlet and one USB plug-in between the two beds. My Honest Review of Royalton Riviera Cancun Resort | 2023 Keep up the great energy and the good vibes. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. I hope to return soon!More, Dear odysuarezThank you for taking the time to write your review of our property on TripAdvisor and be a reference to future guests, your comments are very much valued. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. Can't wait to come back and will definitely recommend to all family and friends. Everyone must wear masks while indoors. I am a clean freak and this hotel met my standards. Dining. My spouse and I stayed at this resort the past week and I would say I have no complaints besides I wish I couldve stayed longer! An Autograph Collection All-Inclusive Resort - Adults Only. hire more people so that fatigue does not set in, and provide more premium beers. I had Baja fish tacos while my friend had el pastor tacos both were great. Bring damp rids and your own blankets. We may receive compensation when you click on links to those products. Took us to the 3rd floor martini bar, and another beautiful sitting area, Sports bar, Hunters, and entertainment area. Does Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only offer any business services? Each received opinion is very important to be able to offer a better service. What We Love . I booked a luxury junior suite with a sunset view, which is the standard room. Year Built: 2019. Something to note across the board at almost every restaurant was the chairs. Are there any historical sites close to Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? This means your elite status won't be honored, either. This is a great place if you want a lot of entertainment. But for heaver fabrics that need more than a small hand-held steamer for wrinkle remover, that could be an issue. We were all Diamond Club, so we were rushed into the Diamond club reception area, which was crowded even for just our group of 14. 6 points per dollar on eligible purchases at hotels participating in the Marriott Bonvoy program, 4 points per dollar at restaurants worldwide, U.S. gas stations, wireless telephone services purchased directly from U.S. service providers and U.S. shipping, 2 points per dollar on all other eligible purchases, Earn a free-night award each card renewal month (up to 35,000 points), Receive 15 elite night credits to jump-start status, Must spend $60,000 in a year for second free-night award. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. I don't drink much hard liquor but it appeared that premium liquor was almost always out for our fellow vacationers. I would come back just to have Jonathan as my serve. We didnt pay for diamond club but im not sure its really worth it, Jonathon and Able were the absolute best severs. This is another example of this resort not being a great option for those who are looking for a more relaxed vacation setting. Overall great trip and I will be back to enjoy a longer stay. We did order room service for breakfast one morning. Tripadvisor performs checks on reviews. Score sports bar, was another favorite of ours, typical sports bar food. It did seem like the hotel was a bit understaffed. We felt so welcome and comfortable during our stay. You can confirm 100% you are getting DC and they usually offer other perks. Camera crew They little guy taking photos was great, he worked with our group and got some good ones. See more questions & answers about this hotel from the Tripadvisor community. I hope to return soon! This may not be an issue for you, but if you are blessed with wide hips like me, note that you'll have to squeeze into chairs whenever you eat (which may change which clothes you decide to pack for dinner). Right on the beach with an incredible view of the Caribbean. You are given two designated butlers for your stay (daytime&night) ours were Axel and Maria who made it very convenient to cater to our needs via whats app! If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Bottom Line. A little disappointed in the Mexican corner I mean we are in Mexico I wanted to see fresh guacamole and pico de galo galore, of course its not everyones favorite, just mine . Parties aren't as fun without crowds and dancing two things most people aren't comfortable with during COVID-19. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Beautifully Built and amazing staff thats willing to go above and beyond for your satisfaction. Another benefit to the hotel zone is the stretch of sandy beaches. Thank you again for your review and we hope to welcome you back in the future CHIC Regards! Not to mention impeccable service from our server Ernesto! During the day they are getting everyone involved and are pumping people up thats what we are there for right! Royalton Chic Cancun, an Autograph Collection All-Inclusive Resort (Mexico). 5 Great Reasons Why You Should Visit Cancun's Royalton CHIC Suites This When we arrived we had to wait hours before our room was ready. We upgraded to Diamond Club which I highly recommend to have a full all inclusive experience. This site does not include all credit card companies or all available credit card offers. Nestled between the crystal-clear waters of the Caribbean Sea and the Nichupte Lagoon, Royalton CHIC Cancun is a trendy adults-only oasis that offers an unparalleled vacation experience. Laura checked on her daily she was her butler, highly recommend her as well. With the exception of the buffet, every restaurant had incredibly small chairs. Arrival Where was our alcoholic celebration drink? Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi. Card Rating is based on the opinion of TPGs editors and is not influenced by the card issuer. When you pull in, someone at the gate asks for the name associated with your reservation before letting you through. The only downfall is you have to pay extra for top shelf liquors there but our Bartender Luis and server Brandon took great care of us and were sure we did not go without. Personally, I preferred this to actual room keys that would have been easier to lose and more of a hassle to carry around with us throughout our stay. But the only additional charge to the room not included during booking was an environmental tax that only added $2 and some change to the bill. My issue was nobody would allow us to make reservations since our butler had to do it. For the first three nights, we had to contact the front desk for simple things like replacing the wash towels that housekeeping took and forgot to replace. Diamond Club | Royalton CHIC Cancun Our points-obsessed staff uses a plethora of credit cards on a daily basis. The beach cabana also had good food and service although I cant remember our server name unfortunately but he was fast paced with a positive attitude. Overall, I think this place is great for the carefree turn up crowd. And the music played during the performance was very loud. We ordered mango margaritas, a melted cheese and chorizo dish (which tasted as delicious as it sounds) and tacos. Some of my favorite restaurants were, Grazie their Italian restaurant, Scores Sports Bar which we had for lunch everyday, Hunters - delicious steak, and lastly the Breakfast buffet which had endless variety from freshly made omelets to fresh pressed juices and smoothies with an amazing beach view. Room service took an hour to get to our room, and one person had to man multiple stations at the buffet. We both got Diamond Club and used the butler service almost daily to make restaurant reservations and to get general information about the resort and the surrounding touristy sites, such as Isla Mujeres and dining places nearby. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating under the stars at the exclusive Level 18 - Rooftop Cabana Lounge. I also wasn't impressed with the lighting in the bathroom area. It took an hour to get to us, and my omelet and my friend's french toast was cold by the time the food arrived. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There is a rooftop pool area available to all guests, though the cabanas, food and alcoholic drinks ordered from the rooftop cost extra. *** Big shout out to Angel who was out waiter at Jade*** He made up for a lot of the issues we dealt with by his service. We happened to see signage when searching for a bathroom down a hallway in the lobby. We went back at 3 to get our rooms, turns out that is the exact time they had airport shuttles dropping off others. Our Sports Event Guarantee ensures you can cheer on every major international match from SCORE Sports Bar and Lounge while dining on traditional pub food and celebrating with premium drinks. Is parking available at Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only? Step into one of our 458 posh suites to recharge in luxury and revel privately. Rooms Views are gorgeous from Ocean view to front hotel view (best sunset views). We hope to receive you again for another memorable vacation.Luxury RegardsJorge Castro General Manager, This is the version of our website addressed to speakers of English in the United States. Best regards, Luis Quintero, Royalton Chic Cancun, Hotels near Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Features, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Pool, Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only Rooms, Adults Only and Adult Friendly Resorts Cancun, Hotels with Complimentary Breakfast in Cancun, Hotels near (PCM) Playa Del Carmen Airport. Never miss a sporting event while on vacation. The hotel does offer a place where you can get tested for COVID-19, but the service wasn't advertised to us online or when we checked in. We got to the resort at about 5 p.m. on a Monday evening, and the lobby was decently busy. Checking in was simple and only took about five minutes once we got up to the counter. . We thank you for the kind review regarding the dining experience you had, especially by the Level 18 service and facilities. Our Butler, Luis, again took care of all our needs, including reservations for all the restaurants in the resort. Their blow dryer is amazing I dont care how thick your hair is it is more than sufficient. Someone who loves live music and nightlife isn't looking for the same type of resort as someone who prefers relaxing days and quiet evenings. Yes, free parking is available to guests. . We booked a rental car for our trip to Mexico (which I enjoyed having but may not be the best choice for any nervous drivers), and there was complimentary valet parking at the resort. They even hand-made the tortillas as we ordered. All taxes and fees were included (with the exception of a small environmental tax that added less than $3 total to the overall bill), which means no pesky resort fee tacked on at checkout. international destinations U.S. citizens can visit, negative test to reenter the United States, Why all-inclusive resorts are more attractive than ever following the pandemic, Cancun essentials: Everything you need to plan the perfect Mexico getaway, The ultimate guide to tipping while traveling, Mistakes to avoid at all-inclusive resorts, Do Not Sell or Share My Personal Information. - Food was 3/10 (breakfast, fries and chips / dip saved us as vegetarians) - Up-charges for a lot of things I thought would be available to. Level 18 Rooftop Cabana Lounge is an elevated adults-only . And if you'd rather avoid the waves and sand in favor of the pool, the infinity pool is situated right at the edge of the property, overlooking the beach. Last year I visited a Royalton property (had Diamond Club) in Punta Cana, and they were terrific and expected an even better experience at Cancun, but it had its highs and lows. Delight your senses and feast on gourmet cuisine from around the world. I'm not sure I'll make it back to this resort but 100% will make it back to other Royalton resorts. The credit card offers that appear on the website are from credit card companies from which ThePointsGuy.com receives compensation. We spend a few days on the roof and loved the music and the vibe up there, more party less relaxing. Some had fresh fruit. The drinks are very watered down. The coffee was disappointing, and none of the food was that great. Diamond Club you also have access to all restaurants and beach cabanas which your butlers will make your reservations for accordingly. Royalton Chic Punta Cana, An Autograph Collection All-Inclusive Resort Property Information . And while there is certainly a lot of beach to enjoy, those who aren't interested in the party scene might want to check out a resort outside of the hotel zone. My one complaint is that between a busy lobby, the music playing, plexiglass separators and masks, it's a bit hard to hear what's being said. CHIC by Royalton Luxury Resorts - Oyster.com Royalton CHIC Cancun offers guests an exclusive vacation experience with an upgrade to Diamond Club. I asked at check-in if there was a way for me to attach my Bonvoy number to my stay, but they told me that the systems weren't integrated yet -- even though you'll find this hotel listed on Marriott's website. We got tacos, which were delicious. But room service is available 24-7, so we were never without anything we needed. Terrible conditions for relaxing, so I avoided the room. Our butler was not helpful at all. From other butlers, you could see them taking care of their guests. Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort You get a three-course meal: a starter, sushi and a main dish. With DC you have horderves and top shelf beverages at your private check in which is great after traveling. Whether unwinding on our private white-sand beach or dancing with CHIC Angels at our Rooftop Cabana Lounge pool party, Royalton CHIC Cancun is where you can Party Your Way in the glimmering heart of downtown Cancun. The rooms are the same, so it wasnt that the room was any different it wasnt, but we paid for Diamond club and wanted to be higher up for the views. Stay connected anywhere on the resort, from the suites to the beach, with complimentary Wi-Fi, in-suite USB charging outlets, and our innovative bracelet key cards for access and purchases. See 5,067 traveler reviews, 7,729 candid photos, and great deals for Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only, ranked #33 of 274 hotels in Cancun and rated 4.5 of 5 at Tripadvisor. Plus, they were out of things at some bars and all fruit garnishes were dirty. Never had this issue in a room while visiting Cancun in April before. OurAll-In Luxury experiences and exceptional locations make our resorts award-winning traditions for you to enjoy. ROYALTON CHIC CANCUN, AN AUTOGRAPH COLLECTION ALL - Tripadvisor Butler greetings can be deceiving, we were split into floors and separated with different butlers.