The Defendants concealed such illicit hidden subsidies by means of false and misleading annual Budgets disseminated to members electronically and through the mail.. Hilton Grand Vacations Reviews (Updated May 2023) - ConsumerAffairs Scottsdale Arizona, Diamond Resorts International high pressure sales, low quality resorts LAS VEGAS NEVADA. There is no documentation of these discussions. Diamond resorts is a scam and they know it. Before she signed the forgiveness agreement, Burkhart told ConsumerAffairs that Diamond agreed to forgive the $116,000 loan on the condition that the family agree to a non-disparagement clause. This review was chosen algorithmically as the most valued customer feedback. They pitched itwasan investment yet there is no waywecan make any moneyfromit. Report. Been a paying member for 16 years. When I asked to speak to a Manager or someone higher up in the company I was told that I was as high as I was going to get so just pay up. The man said that he was lured into the pitch after Diamond sent a bus to his assisted-living home in California. They alsofailed todisclosea lot of related fees and expectedme to knowallthe legallingo they used in the contract, without anytype ofexplanation. We were coerced into signing this contract while under immense stress, but we never would have signed anything if we were given a clear picture of what we were buying. Some consumers also claim that the concept of points may be intentionally confusing to the elderly. Our experience with Diamond Resorts overall has been lousy. Read full review of Diamond Resorts and 1 comment. Still waiting. I took over the timeshare from my elderly mother We encourage all members with any questions to contact us directly so we can work together and identify solutions that are built with their best interests in mind, Diamonds press team added. In an email, Diamond responded to Burkhart that it would not accommodate any of her requests on the loan agreement, with a representative simply referring the decision back to Diamond's legal team. We use dedicated people and clever technology to safeguard our platform. . We were told no problem to book in Myrtle Beach- they don't even have a Mrytle Beach OPTION! All business will get complaints. Las Vegas NV, National Cancellation & Transfer Contract scam no refunds Springfield Missouri, Diamond Resorts International 2 tier 2 instead of 1 tier 4 Diamond Resort Exchange rip-off Las Vegas Nevada, Heartland Transfer Signed contract to transfer my timeshare, took my $5,000.00, did nothing Crown pointe Indiana, Dan Rosas Diamond resorts Dan Rosas Telemarketing fraud for timeshares Dan rosas timeahare salesman offered money or vacations to attend timeshares sales presentation Nevada Las vegas, Double Diamond Resorts Stan Goldstein Unscrupulous Sales Practices, fraudulent sales pitching, pressure tactics Dallas Texas, Diamond resorts international Diamond resorts, D.R.I. In January, when ConsumerAffairs first reported on Burkharts story, Diamonds press team said that they hoped to resolve the matter shortly. strict standards for business conduct. Diamond Resorts Gets Very Weak Customer Support Rating. Search. You, unfortunately, are stuck with a small slice of a unit that has little or no resale. Diamond Resorts is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. She also requested that the $116,000 loan be completely rescinded and cancelled, rather than forgiven. Date of experience: March 18, 2023. Diamondresorts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. we are 19 months out and I can't but can't book Virginia, DO NOT BUY THIS ! Been trying to transition out of ownership since last October. Diamond Resorts Fraud Alert timeshare scam warning - YouTube My mom passed away. We would like our ownership to be terminated. The agency did not respond to follow-up questions about whether Diamond is reevaluating its sales tactics. Timeshares appeal to consumers with disposable income and extra vacation time, two qualifications that a fair amount of elderly individuals meet. I had a all points cruise I booked thru diamond resorts it was 17000 points and it was with royal caribbean to alaska for 1 week in June 2020. Only 21% of 0 complaints were resolved. We still have all of our points- never been able to use any and it all expires this year. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. My husband and I believe that Diamond Resorts International has misrepresented their goods and services in the sales presentation to us. We value your privacy. My fianc paid $38,000+ for her shares. Estimated amount consumers saved since 1997: $15,590,010,907. Diamond Resorts/Hilton Grand Vacations is a scam. All rights reserved. Now I have to sell my car to keep my house. Don't do it. ConsumerAffairs recently contacted Burkhart again to find out if her complaint did, in fact, result in a solution built with [her] best interests in mind. Burkhart replied that Diamond offered to forgive the loan on her fathers most recent and especially questionable Diamond purchase -- a points contract that he bought in late 2017 for $116,000. They have caused us nothing but pain for their financial gain. The manager told us to call diamond resorts for a possible refund. This is how the conversation went - I have to ask my manager. Our financial situation has changed and we cannot afford this timeshare. They went as far as to tell us that if wedontupgrade, our Diamond contract would be worthless and all the moneywevepaid over the last 2 years would be gone! Stole over $2000 from a disabled veteran. Yes, our dues were raised $500 over two years x 50 weeks equals $25, 000 per unit. Since Hilton Grand Vacations purchase Diamond since have gotten worse. I'd like my 11,500 points from Sedona Springs and my 2023 Diamond Points in my account now. Diamond Resorts encourages timeshare owners who may be interested in adjusting their contracts to contact their developer for options. ConsumerAffairs is not a government agency. 1 review. I have a loan for a $30,000 car, yet I have no car, "I have been completely ripped off." After all, consumers unhappy with their timeshare purchases tend to have little recourse. I was at the happy hour and She hid from us whenever we were at the resort.I paid $46,000. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It was only the beginning. We had plans to take them to Disney World, but Diamond Resorts had told us our attendance at a presentation was mandatory, which in the end we were forced to go. Diamond Resorts did not do so and after countless hours of phone calls and e-mails there is still no sign of them issuing the refund. For two years been trying to book a vacation. Ripoff Report Needs Your Help! We purchased a sampler package promising "many locations" to choose from within driving distance from our home. It cost $4,000 USD and I planned to return in March 2020 - however Covid struck, and my country (NZ) closed its borders, re-opening them at the end of July 2022. On September 11, I enthusiastically paid the deposit and filled out the contract. Wyndham Vacation Ownership, another major United States timeshare company, said in a press release late last year that millennials are raving about timeshares. How absolutely atrocious . Rather, as Diamond alleges, Timeshare Exit Team's exit services amount to nothing more than instructing timeshare owners to cease making payments leading to foreclosure or loan default, damaging the owners' credit hardly a solution worth the many thousands of dollars of fees these defendants charge for it. Crazyto see no one there knows how to do theirjob. All rights reserved. I have done this for 20 yrs. Somehow, this nonexistence was not communicated, and does not absolve me from the financial commitment? Read 1 more review about Diamond Resorts. He misrepresents skills, says he is in US, but is in other countries, opens backdoors in software, Victoria Pressly AKA Victoria Talbot? The timeshare exit industry, which promises to help people cancel their timeshare contracts, is also notorious for fraud. Get matched with an Authorized Partner. Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Is this your company? About 12 years ago, we took our grandchildren on vacation in Orlando. I'd like my 11,500 points from Sedona Springs and my 2023 Diamond Points in my account now. Contacted their Loss Mitigation Department and filed a Mutual Release & Termination of Vacation Owner Agreement. We have been Diamond Resorts owners since 2021 and heard that Hilton was buying them out, so we decided to attend an owners update, Since this update, we bought their worthless HGV Max program andhave paidthemwell over $24,000 forthis new program. Las Vegas Nevada, Diamond Resorts International Buyer Extremely Alert Scams before you Sign any contract to make any purchase Las Vegas NV, Diamond Resorts International Transitions Diamond Resorts Transitions Program Added an contract condition that rules out elligibility to Transition out of ownership Las Vegas Nevada, Diamond Resorts International Nicole Sanders Quality Control Who's crazy enough to start this website? Beware of this company. In a more recent statement, a public relations agency working on behalf of Diamond tells ConsumerAffairs that we learned that they had already been working directly with Diane and had resolved this matter.. We have filed criminal charges Cleveland Georgia, ENDBAR FOUNDATIONS INC efi demolition equipment, Endbar Foundations Screwed me out of $2000 on the 1st job and $29,970 on the 2nd Job over 10 Months of work gone. from 8 AM - 9 PM ET. Both you and the sales representative know that there is a 90% chance that you will want to even . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I purchased a timeshare back in 2002 at Kaanapali Beach club and enjoyed going there for 5 years but aI was totally turn off by the fact that the maintence fee's doubled in 5 years. The case, which alleges violations of the federal Racketeer Influenced and Corrupt Organizations Act of 1970 (RICO), claims timeshare owners have been overcharged by massive amounts every year between 2011 and 2019. Las Vegas Nevada, Diamond Resorts International Hilton Grand Vacations Never ending changes, costs going up, services going away, resorts are not kept up, upscale initially, worse than what I traded and way more expensive. Do not trust these people. Ripoff Report Needs Your Help! Diamond Resorts has owed us a refund of $1708 for two years now. Cloobeck was crowned as the world's most generous boss for his likeable stints on the show Undercover Boss. The plaintiff is among thousands of current and former members of the Premiere Vacation Collection Owners Association, which encompasses a group of resorts in Arizona, Colorado, Indiana, Nevada and Baja, Mexico that make up one of DRIs resort collections, the case begins. Since Hilton was a name that I believed stood for integrity and quality, I felt that this was a benefit to my current membership and something that I should not pass up. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Rockville MD, Tervana Car collection Bought a caror so I thought. I was told by the sales person the points were enough to use for airfare, so we agreed to purchase. In 2016, an 81-year-old in Ventura filed a class-action lawsuit against Diamond, one of several lawsuits that have cropped up in recent years, saying that he was sold $50,000 worth of timeshare points that he did not want. He is a liar and a total joke. As Burkhart detailed in her FBI complaint, her father was 87 at the time, enjoying a day trip to the beach with his wife at a town about thirty miles from their house in central California, when they came across a charming hotel. The sales staff at Diamond are liars and make promises based on your dreams and wishes with no intention of ever fulfilling those promises. This will surely increase the credibility of your complaint. I get the run around and transferred from department to department has been escalated to supervisors but I am still OUT 17000 points I want them back or a equivalent cruise very frustrated that I cannot get answers supervisor assured me he would look into it and call me back still waiting, Desired outcome: Some vacation clubs are a variation of a timeshare: you pay an initial fee, and once you're enrolled, you select resorts to stay at. Diamond Resorts: Reviews, Complaints, Customer Claims | ComplaintsBoard Ferndale WA. Please do not buy a timeshare through them! As the days passed, I began to call customer service which never answered me. Stay away. Diamond is not the only timeshare company to face accusations of deceptive sales tactics and elder abuse, though, according to a 2016 New York Times article, they have the reputation of being particularly aggressive. What kind of sadistic person says that? Time Share: Diamond Resorts International Hilton Grand Vacations Las Vegas, Nevada. Resolved. This complaint was posted by a verified customer. About Diamond Resorts Diamond Resorts offers destinations, events and experiences to help members make a habit of breaking from the routine. We conducted a search on social media and found several negative reviews related to Diamond Resorts. Aware this meant the only property I could My husband and I purchased a sampler package. Diamond Resorts International Hilton Grand Vacations In planning our 43rd Wedding Anniversary Diamond Resorts International Hilton Grand Vacations Total FAILURE! The difference is, you pay each time for the cost of staying there. Share your photos and videos with others to prove the truth of your words. Diamond then subjected the seniors to an aggressive timeshare pitch in Nevada, he alleged, a tactic that his attorney told Courthouse News was common in the industry. The relationship started fairly nicely, but with each trip and each presentation, we find ourselves in more and more debt, and the vacationing experience has become unbearable! Business Started Locally: 8/21/2008. However ComplaintsBoard has detected that: I have recently stayed in an apartment at Thurnham Hall, and have had a stay which wasn't great, in fat it was disgusting. Diamond Resorts reminds its owners that Attorneys General are also warning consumers and working to stop the deceptive acts of these companies. A U.S. District Court Judge has denied SGB's motion to dismiss the lawsuit for false advertising under the Lanham Act, tortious interference, numerous violations of Nevada Deceptive and Unfair Trade Practices Act and conspiracy. As the case tells it, the defendants total membership share, which includes points from all unsold timeshares, is multiplied by nine to determine the companies voting power, leading to a stranglehold that allows DRI to control the associations finances. These actions prove that there is incompetency in your company. He is a liar and a total joke. Diamond Resorts - fraud and cheating 92. We discovered our son had covid the night we arrived.