I keep getting bogus errors over the same items I've submitted multiple times (with a paper trail on everything). No reply to the complaint I made at that point. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. Orders that have been cancelled can be reinstated. VitalChek Support | Order Your Vital Records Online | VitalChek Closed. Canceled Orders. Guess what? GetHuman features available: Phone menu & recordings transcribed. Sorry for that language. Some agencies (not all) will issue certified no record letters when record is not located after searching with information provided. How to Cancel an Order: Orders can be cancelled at any time (prior to the end of day closeout process) until they have been paid. 7 months later after calling and emailing with no replies or any type of communication at all I finally received my certificate, but it's so dark you can't even read most of it! So the customer service is really bad. The max file size is 10MB. If unable to locate your . Stay away, nothing but a fraud factory. VitalChek is proof that if a company doesn't have to be nice to you, they won't be nice to you. I cant believe South Carolina has them as one of their recommended sites to use. They have an exclusive online contract with NYC and tons of other places. I am super pleased with VitalChek. Never, ever use this service. Although it is more expensive, for your protection we recommend express delivery with UPS. Needed to send my marriage license which when photographed, the seal does not show up. What do they do with it??? There isn't anyone at their customer service phone number. VitalChek Reviews - 314 Reviews of Vitalchek.com | Sitejabber I paid over $30 to get my grandfather's death certificate from the City of New Haven, Connecticut. This website is using a security service to protect itself from online attacks. We use dedicated people and clever technology to safeguard our platform. How to Cancel an Order - customers.vitalchek.com Ordered birth certificate and did not receive either the certificate or the refund. Manage Order - VitalChek Please see terms of service when ordering for information on refunds and cancellations. This fraud company has all my personal info now. We are updating our website, so you might experience either the old or new version. I have not received anything and no notification. If you have any questions, please contact customer support. Order Status. Final Edit: 11/16/18 11AM: It's here. I verified the date of death with the hospital where she died, so I know I provided the correct information. I mean forever. I started my process in Feb and it's now April 12 and I have not received my cert. I tried ordering my birth certificate on VitalChek and once I kept clicking to see what requirements I need to finish, it just sends me back to login in all over again and the customer service is horrible they don't even answer you, trying to cancel whatever I placed an order for has been so difficult. Cancelled orders tab has been there for a while, it simply means customer either cancelled within the first 30 minutes which is the grace period before it is processed for shipment, or the order was pending for a while and eventually cancelled because customer didn't confirm payment details etc. I called the town in NY state where I was born and the clerk told me she would send me a notarized copy of my birth certificate in 5-7 days. Kill 2 birds with one stone. While 800-255-2414 is VitalChek's best toll-free number, there are 5 total ways to get in touch with them. Guess what? Absolutely absurd. In Progress. Both versions process the orders the same way, so your order is safe and secure. If need your birth certificate and you're out of state, get ready to drive because these folks are not going to send it to you and they do NOT offer refunds for their non-service. You can email the site owner to let them know you were blocked. Vital record agencies require that information is complete and accurate to provide vital records. otherwise received the bc's for mary and paul, short form Ordered birth certificate. This is the worse experience, for people who are dissatisfied, call your bank. Performance & security by Cloudflare. When uploading documents, please make sure that the image is clearly visible and the front and back of any required document are included. There is no full refund policy. Please refer to the resources below to see how VitalChek can assist you. I assumed I would never receive the BC, or if I did, it would be bogus. The next best way to talk to their customer support team , according to other VitalChek customers, is by calling their 866-561-1694 phone number for their Customer Service department. Birth certificate for ca ordered months ago and not received. It's shameful to say the least and each state should reconsider using them. Vitalchek.com Reviews, Complaints, Customer Service We were put on hold for 2 hours and the website didnt work. Again I got the NH phone number. Was give website by Motor vehicle division.Have noticed some sites spell vitalcheck as vitalchek. No amount of time with customer service solved anything. Manage your Amendment/Correction order, including checking your order status. We have answers. Fees are non-refundable. Whose certificate you can order varies by type of certificate and the vital record agency processing the request. It has been 6 months and I have not received it. How to Cancel a Request - VitalChek Thanks for sharing your feedback. We guarantee 100% success in the delivery of your official vital record application materials to your home address. Contact Us Email Us If you did not find what you needed in the FAQ section, please email us and we would be happy to assist you. For packages with online notaries: If you decide to cancel your application after completing the online notary process and we didnt yet expedite your application, we wont be able to refund the notary fees of $25 from your package cost. Your IP: THEY NEED TO GET OUT OF THE BUSINESS. VitalChek ranks 3rd among Birth Certificates sites. These guys are a fraud. Orders can be cancelled at any time (prior to theend ofday closeout process)until they have been paid. Tip for consumers:Don't bother. Processing time on the state website is advertised as three days. Order has been transmitted to the Agency. I placed the order 10 days ago on a supposedly 1 day transaction. on march 28th an email said to expect it by april 9th. I asked VitalChek for my money back. If unable to locate your specific answer by the methods above, email us with your specific question (please allow 1-2 business days for our reply). Hello Marissa. Why am i still waiting for my birth certificate 3 months after it was ordered and why i have to ask permission for a refund are you mf serious, I am about to post an extremely negative review about vitalcheck. If you need assistance with your order or have questions, there are a number of ways you can contact us: send us a private message at Facebook.com/VitalChek (you will usually get a response in a matter of minutes); email vitals.customerservice@vitalchek.com; call us at the number listed your order confirmation email. What to Do If Your Social Security Card Is Stolen? Support Manage My Order Thank you for placing your order on VitalChek.com. The quickest way to reach us is by private message at Facebook.com/VitalChek. Avoid them at all cost!!!! Ok fine I understand. To protect against identity theft, the agency you are ordering from requires that the certificate be shipped to the address associated with the credit card used. Select Cancel items We will take note of your feedback so that we can deliver a better experience in the future. To order birth certificates, death certificates, marriage certificates, and divorce certificates from VitalChek, simply click on the certificate you need to get started. When contacting VitalChek, they provided wrong phone number to contact vital records of state. VitalChek said it was sent but I never got it. If Apostilled or Authenticated certificates are available, during the ordering process, you should select 'Apostille/Authentication' as your Reason for Order and the product type. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. I wish I never went through them. Terrible customer service. With VitalChek, easily order your government-issued vital records online including birth certificates, marriage records, death records and divorce records. Poor communication and bad service! Customer service is not worth the time or energy it takes to call, text or whatever means they offer. The vital record agency will not issue a refund because the fee collected is for the search of the document, not the document itself. Current Legal Name This is the name you currently use and is most likely on your drivers license and/or ID. Enter the order number and PIN from your confirmation email. In most cases once the order has been placed, no changes can be made. If no document is found that matches the request that you submitted through our web site, then the Government Vital Records office may provide you with a 'No-Record' result. As of 2/13/2023, the order was "In Progress." Still haven't gotten a refund! I placed an order with them for a birth certificate for $23 on November 20. The type of certificate you want (the amount of information provided, certified or non-certified certificates, genealogical requests, etc.) If you do not see a specific document type indicating Apostille or Authentication on the document selection screen, then you will only be provided with the default certificate available. or getting defensive about my inquiry is exactly the response I was trying to avoid. seconds
If I could give minus 5 stars I would! Finally reached a supposedly functional human at OR State who said he cancelled the order and I would receive a full refund. The kicker is that there is ABSOLUTELY NO PROOF ANYTHING WAS EVER SENT. How to Cancel an Order - VitalChek SIX months. It is now 3/20/2023. When I complained, they gave my the NH phone number. I did see someone post about bad reviews from other sites, but has anyone from Reddit successfully used the site? Your session will expire in
We apologize that you have not received your order yet. Displays the s tatus of the Order ( Cancelled, Closed, In Progress, Open) Cancelled. How to Reinstate a Cancelled Order. The quickest way to reach us is by private message at Facebook.com/VitalChek. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Identity verification documents typically include drivers license, government issued id, or passport but may require other forms of identification also. Our mobile content is best viewed in the upright/portrait orientation. Completely unacceptable. Thank you for placing your order on VitalChek.com. If you have any questions, please contact customer support. If you need to fax your documents, please follow the instructions on your Identity Verification Form. VitalChek estimated 10-15 business days for delivery. Customer services lies to you each time you call and keeps you waiting on the phone for an average of 30 - 45 minutes. They give you these long unrealistic wait times on each platform. In Progress. Took my money for an overnight air birth certificate and never sent it. Thanks to our online services, you can save a trip to the Health Department and you will be able to easily fill out your application. Call your bank.This is for those who purchased any records from vitalchek, call your bank and ask for a refund to your account. Waded through the phone tree at OR State, only to be told to call vitalchek. These people are scammers! Your session will expire in
They have a processing fee i cant find out how much it is. thank you. You can also email vitals.customerservice@vitalchek.com. We appreciate you placing your certificate order through VitalChek. Processing 5 to 8 business days. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Identity fraudulent uses? You can also email vitals.customerservice@vitalchek.com. Agency processing times do not include shipping. It is August 18th and I ordered on January 20th! You have questions about how to obtain vital records. You cant cancel. Unacceptable. To top it off a vitalchek website says the order is still "processing" when you'd expect it to say shipped if it was shipped. Tip for consumers:Don't order anything through the state of NY. Ask VitalChek for a link through which you can query the governmental agency about the delay--still does not guarantee the governmental agency will respond--if the VitalChek's estimated delivery time has been exceeded. This premium package involves a higher cost in order to get your application delivered in record time. Received the BC in 4 days. Certificate requests can be cancelled at any time until they have been submitted (10pm each business day.) Is the money worth spending for expediting? Order Your Vital Records Online | VitalChek Do research and you will see a lot of unhappy customers. The total amount is $125.00, which is what they requested from me to process the order. The VitalChek Express Certificate Service provides a trusted and convenient way for you to order these U.S. vital records online - quickly, affordably, and with the utmost level of security to ensure your documents are safely handled. I selected VitalChek Link and paid to have a certified copy of my birth certificate sent to me INTERNATIONALLY. I've spent almost $60.00 just to wait. I don not know who else to contact to see what is going on with my order. VitalChek accepts Visa, Mastercard, Discover, and American Express. Canceled Orders - Walmart.com On the state website it states the cost of using this service, "unless an issue is identified". Hello Maureen. After you place your order, you will be notified if any Identity Verification Documents are required. I paid $57 to receive my birth certificate and here it is almost 4 months later and they are telling me that they are processing applications from June 30,2022. Closed. The item is out of stock. B2B request has been cancelled message displays. You will also receive your order number and pin in the confirmation email you receive. Vital record agencies will not fax or email certified copies of vital records. Refunds will not be issued for records not located. Was told it would be here on April 7th and UPS shows a tracking number but has no information because they have not received a package from VitalChek. Government agencies across the nation trust VitalChek to handle your vital record orders, and you can too. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. Order Your Official Vital Records Online - vitalchek.com Order Your Vital Records Online | VitalChek Step 1. What Kind of Identification Documents Do I Need to Obtain My Certified Vital Records? Acceptable formats are PDF, BMP, GIF, JPG, JPEG, and PNG. Hundreds of government agencies nationwide exclusively trust VitalChek for accepting their vital record orders. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. My bank account was already charged and 6 months later, I do not have my order. I would NOT recommend you use this cite to order any type of important documents from. And she would be calling me to follow through. Use our online Frequently Asked Questions tool for answers to our most commonly asked questions, or to ask your specific question if a common answer is not available. They are the middle man to whatever state you are trying to records from. Finally, a woman picked up my call and I explained my situation. All my needed documents are submitted including ID and order form. I don't understand why it takes so long to return the certificate, nor does anyone else but VitalChek. If the information you find is not sufficient, contact the VitalChek customer service team and ask . How can i get the state and providence and postal code of this company? Due to the higher costs associated with our Rush Packages, they have additional refund policies. Once an order has a paid-in-full status, the payment must be voided, and then the order can be cancelled. You have no option but to use them to order a vital record online. I live in a different state from where I was born. In these circumstances, you will be refunded the entire amount you have paid. For questions about the order, contact the agency listed on your receipt and have . VitalChek, a LexisNexis Risk Solutions company, is proud to be America's leading source for ordering express birth certificates and other vital records online quickly, easily and securely. The action you just performed triggered the security solution. Locate the order using the Search function and view it in the Death Certificate Request screen. I am submitting a consumer fraud complaint with the NYS AG today. Not a good experience at all 7/29 I ordered some personal documents from vital check express mail and Paid $48some change for it today is the 8/22 still never receive the document from his company Vitalchek . You can also email vitals.customerservice@vitalchek.com. They are vital records, for crying out loud. This website does not do what they promise at all, Don't bother if you actually want your birth certificate, 4 plus months and waiting terrible customer service, Hour long hold times on the phone. One week later I had a copy from NY state. Click OK to confirm. Order has been transmitted to the Agency. How Do I Track My Vitalchek Order? - GetHuman VitaCheck - Order another delivered, vitalchek entered my address VPS will automatically cancel open orders that have not met entitlement requirements after 14 days. I was hopeful to receive the long form of the bc. I'm contemplating using it to obtain my birth certificate for my passport and I'm very suspicious of the site. in the end to just go through the regular process. Processing times can vary depending on a number of factors including the vital record agency involved and the type of certificate ordered. My dad needed his birth certificate in order to apply for TSA Precheck. it is now september 10th and nothing. Its fraudulent and quite the scam. Is the site worth using? My suggestion is DO NOT deal with VitalChek! As far as I can see. This website is using a security service to protect itself from online attacks. When I finally got the correct number upon my research, it went back to VitalChek call center. I waited on hold for 20 minutes. You will usually get a response in a matter of minutes. Amazon cancels my order for no reason Order Status. See How to Issue Credits After Closeout, View the order to beCancelled in one of the Order Create tabs (Order Details, Order Summary, orComments). Why couldn't they have contacted me for further information? VitalChek Phone Number | Call Now & Skip the Wait - GetHuman Both are pointing their fingers at each other for the fact I have not received my marriage certificate despite paying $63.25 to ensure expedited processing and next day air shipping. Edit: No offense guys, but a lot of the responses sound like bots and Vitalchek employees. Cancel Items and Orders You can cancel physical items or orders that haven't entered the shipping process yet. Check one more thing off your to-do list. Actual times may vary from a day to several weeks. Thank you for reading. (1) If you didn't receive the package;or (2) you could not use the application package; (3) your order item is not available; or (4) Vital Records Online is not able to fulfill the order. Still haven't received it. Please allow 2 to 4 business days (excluding holidays and weekends) for document verification. Like most people that have asked about birth certificates for passports, and have been reference to Vitalchek, I don't see any answers about how the process was. Vital Records Online is not responsible for any mistakes you may make or any inaccuracies in the information that you provide to us that may result in your failure to receive a Document. The chat was HORRIBLE. Products used:None, I never received any. My Mother-in-law used a website to order a birth certificate, what should I advise? Vanessa on customer service chat, literally hung up on me when I questioned why they wouldn't accept the Certified copy of my marriage license given to me by the County Clerk of El Paso County in Texas. This company is a complete joke. I would give them 0 stars but I have to give them 1 to post the review. Service 213 Value 206 Shipping 186 No updates. Or just take advantage of GetHuman's tools for getting attention on your issue faster: Help me with my issue. Hello. A $15 birth cert turns into $50 because they scam you on the mailing options. A scam with no quality control or genuine customer service. Small and delayed. We wont be able to process any refund until we receive the return of the money order that we provided to the Health Department, which you will receive with your returned application. But they allowed the shipment to be shipped without checking to confirm my being home to accept. So screw vital check for that. VitalChek Reviews | Read Customer Service Reviews of vitalcheck.com Order still shows processing. I believe VitalChek and New Haven simply pocketed my money, plain and simple. Your orders. I submitted the requested information and to date I've not received an updated response. Reviewers complaining about VitalChek most frequently mention birth certificate, customer service, and credit card problems. No marriage certificate. They make it sound so easy t to do. Need help with your Amendment or Correction request? Yes, the certificate will be a government issued, certified document unless you choose informational copy or souvenir/heirloom as the reason you are requesting the certificate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Processing times can vary depending on the type of certificate, the vital record agency processing the request, and the shipping method you select during checkout. I've spent 1 hour on the phone 3 separate times to vitalchek, only to be told I'll have to contact OR vital records. Click to reveal How Do I Replace My Social Security Card? Click Yes to continue cancel. Has anyone recently actually received what the bought from vitalchek? We recommend express delivery with UPS Next Day Saver so you can track your package. Online Notary fees of $25- If submitted and processed, Rush Shipping fees of $25- If we mailed the application to the Health Department, For any questions regarding your application package or if your refund request is not listed above please contact our billing department at:https://www.vitalrecordsonline.com/contact-us. Click the Cancel Request button. So I know that adds a couple of days to it. They never answer the phone. To see if you are entitled to receive a certificate; begin the order process (dont worry, you arent obligated to finish the order). Ordered death certificate 3/29 with an estimated delivery date of 4/26. i have not yet received the birth certificate. The only option (besides complaining to government about their utterly outrageous service) is to cough up another $18 for a tracked delivery when you use them. Vitalchek is the website that asked me to pay the full amount on the basis that they would provide me with the document that I requested. Why is New York State affiliated with a scam company? Received email on 2/3/23 stating shipping delay. Click the Reinstate Order button. It never arrived. Dont waste your time with this company. Stop don't use vital check! Just be aware. Due to strict security requirements, the only way to gain access to that information is to place an order for a copy of the record. We appreciate you utilizing VitalChek's convenient online ordering platform for your vital record order. Cancel Items and Orders - Amazon Customer Service