You will have an unreasonably short 10 calendar days to ship the return with those funds. If they don't send you a label do contact cs through FB it Twitter before the date that you are supposed to send the phone back. The only time an automatic label can be provided by the seller or eBay is if both are in the US. If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. In most situations, you can provide a return shipping label at a discount via your Reverb Orders page. Contact the seller for a return shipping label. About iliketobuynow - The eBay Canada Community We may ask you to accept a billing agreement to authorize payment for these kinds of charges. Sellers are quickly finding out that they can chose the option of sending a label and then not doing it. The seller is still responsible for return shipping costs, so contact them to arrange return shipping. A wrong DVD sent surely will fall under a warehouse problem. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. What happens if the item is lost while it's being returned? Please select what best describes the information: Thanks! Since you your return was accepted and you have until 3/21 to ship the item back, contact customer service on 3/20 and let them know the seller hasnt paid for return shipping yet. I'm nto trying to scam anybody. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. What should I do in this case? You can chat with other members about anything to do with buying on eBay. Returns Made Easy. So I think the mechanics of return shipping will be a moot point. I am a busy person so i forgot to check one last time if it was reset. To create a shipping label with FedEx, follows these steps: 1. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any web browser up to 24 hours from receipt. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. Type a message to the buyer. If you are using one of the European sites while in Prague, you may want to login to it and post this topic on its community boards. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. Download the label as a PDF. Is there a time-limit by which the DVD must be back with the seller ? Since the seller is from China, they have to send you the funds to pay for the return shipping. Now I'm supposed tosend items back. Now I'm supposed to send items back. Select Create return label. Chargebacks are not often heard about here from the buyer's perspective. Privacy Policy. If you do have to go that far-- and the three days is actually a Good Thing since the idea is that the seller gets a chance to think it over and decide to cooperate-- let us know how it goes. and our If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. I didn't realize it was a US only thing. What kind of return did you open? Now there is a message from the seller that they can't send a return shipping label. The seller would have needed to send a separate new payment to buyer for the label. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. If the buyer is responsible for return shipping costs, and they refuse to pay, you can ask us to step in and help resolve the issue. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. Seems like he can just lie and never pay me back the money it cost me to return it. Thanks! Under Browsing history select 'Settings'. Shipping labels for international returns, Ask the buyer to use a label you sent along with the item, Offer to send funds for the return shipping cost. Most people can do simple troubleshooting and I'm sorry it's proven to be too much for you. Select 'Internet Options'. Return shipping for buyers | eBay Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. He said he'd sent a message to the seller to send me the label, and if the seller still refuses after 3 days, a decision could be made in my favor. I'm nto trying to scam anybody. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Ifyou use an eBay returns label, tracking details areautomatically uploaded. I'm returning an item - Seller can't give a shipping label. Return Shipping Label, USPS Return Shipping Labels - Stamps.com When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. They told me to ship the item to an address they provided. State in your message that you are both in Canada. Opening a dispute on the 2nd item in the package will not get eBay's attention any more or less. Just print your own shipping label with postage and then schedule a Package Pickup. (unknown). If you return an item using a paid method, we'll deduct the cost of return shipping and restocking fees . I finally got a refund from Customer Service. The charger wouldn't be a big deal to me if the phone was not PIN locked. Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. This Is truly Unbelievable Amazon By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. I asked the seller if they really want me to do that since they are responsible for the shipping costs. How to use your eBay earnings to purchase shipping labels. You might want to first package the phone so that you can give them the weight and dimensions for the label. In addition, if you're using Microsoft Internet Explorer, follow these steps to adjust your page caching: In the toolbar, select 'Tools'. "See return details" button in both messages Send the item back The seller is responsible for return shipping charges. Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). You can return items in the following ways: To see which options are available for your return, go to Your Orders. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. The seller replied "I have the pin but I cannot provide it as that would create a security breach." What happens if the item is damaged while it's being returned? Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. eBay has no way of knowing if the seller sends the label because it does not have to be issued through eBay. The seller is correct that they can't issue a label for International shipping. your return. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Was it a Not As Described reason? 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Hopefully I won't have to do a chargeback. First things first - you need to pack your items in a sturdy box. Lux918 on Instagram: "Hate to have to clarify the situation with this Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. 11:02 AM, "Are you sure you can't send it USPS Priority International? I was actually quite puzzled how I got the message titled "The seller can't send a return shippnig label," because the message appears to come from eBay itself (not the seller). Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Or did you pay with a credit card? Chargebacks go through PP. The last message from the seller: "wow did you know there are actually humans behind these sales? I have been waiting for a few days already for you to act. Welcome to the Buying board! Other ways to send the item back. If it's seller pays return shipping and the seller isn't sending you a label then call ebay and tell them the seller refuses to send you a label. When I get a return as a seller on the items where "the . Heres how you can let the buyer know about the label from the View return details section: Use the carriers shipping calculator to find out how much return shipping will cost. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. Select 'Every time I visit the webpage'. If you used an Etsy Shipping Label, you'll generally be charged for the label a few days after you receive the package. I spoke with eBay support who promised that I'd receive a mailing label yesterday, but I have not received a label yet. Please do so as soon as possible so I may get this shipped back. Instead, reach out to eBay on Facebook here and explain that the seller has not sent funds for a return label.. You will have an unreasonably short 10 calendar days to ship the return with those funds. Seal your box with plastic or nylon tape at least two inches wide. Limit the Use of My Sensitive Personal Information, $5 in USPS postage to use in trial period, USPS rate discounts you cant get at the Post Office, Only $19.99 per month plus applicable taxes, if any, including the first month if you stay past the 4-week trial. The chargeback is actually handled by PP, but there is no need for you to worry about that. 297 likes, 1 comments - Lux918 (@lux918llc) on Instagram: "Hate to have to clarify the situation with this one upset individual who decided to publicly post." an eBay return shipping label won't be available. Select a label-free, box-free return location after initiating your return through Your Orders. Enter a message to send to your buyer along with the return label. Now I'm supposed to send items back. If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. eBay will not be able to force the seller to refund the postage once you have mailed the item. You can return your package using a label from Your Orders. Return shipping costs when you use an . Check out the songs that made the Spotify Packing Playlist! , Stock up now on essential shipping supplies for the holiday season and beyond.. Once you've received the funds to ship you have 30 days to mail the package. The seller is responsible for the return shipping costs but they won't send me a return label. Select your carrier and enter the tracking number. It's just part of how the sausage is made. So what now? There no other option in my city. 03-14-2018 Returns happen. Return Shipping - Amazon Customer Service How do I return an item if the seller won't send a return shipping label? How to Send a Prepaid Return Shipping Label | Easyship Blog What happens if the buyer refuses to pay for return shipping? Create Return Labels in Commerce Manager | Meta Business Help Center In some instances, return shipping charges are estimated rather than based on the actual weight of the package. I'm glad to see this answer because even after following the directions, I see no option to "Ask Ebay to Step In." Copyright 1995-2023 eBay Inc. All Rights Reserved. . I see, femmefan1946! 3. Hand the labeled package to your friendly neighborhood driver. If they can't provide one, you can purchase a label, and we'll ask the . Welcome to the Returns board! If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. Don't use duct tape. To ensure there are no delays with your return, provide the necessary customs information to the buyer. If youprefer, you can provide the buyer with another method of returning the item. I'd create a "paper" trail. Service Alert Due to Situation in Ukraine, Do Not Sell or Share My Personal Information. I would use the Facebook link you were sent. I thought the seller had to provide a mailing label. moment, Oh, Ship! Copyright 1995-2023 eBay Inc. All Rights Reserved. Thanks for your advice,reallynicestamps. When youre responsible for return shipping, you can choose from a number of options in the return request form. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. item return, "seller can't send a return shipping label", "THERE IS NO SUCH THING AS FOOLPROOF, BECAUSE FOOLS ARE SO DARNED INGENIOUS!" Keep in mind, there are additional rules for. Returns related questions? If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. If you're not able to resolve things with the seller, you can ask us to help. 1996-2023, Amazon.com, Inc. or its affiliates, Using drop off services at locations that are convenient for you, Using Heavy-Bulky return options, handled by a specialty carrier team, Using Locker, Locker+, and Amazon Hub Counter locations for small packages, Using a scanned QR code at designated returns locations to make label-free and package-free So I guess I just wait until the 30th and tell ebay that they haven't sent me any label/funds because they're implying that ebay itself is paying for the return shipping and that's not the case? 05-25-2022 As others have said, the seller will need to send you the money (usually through Paypal) for you to buy a label so you should first figure out what it will cost. Actually sending a partial refund for the shipping label wouldn't have been an acceptable way to do that. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Definitely let them know the seller wants the item sent to an address in England, if it was bought/shipped from China. If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". But they don't have to disrupt your businessor your profits. Get Your Package Ready. Wait for the package to be returned. How to complete a label-free, box-free return. And one final note, if the seller still refuses to send the money for return shipping eBay will usually refund without requiring that the item be returned. 11:01 AM Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. They can then print the label and use it to send the item back to you. Are you sure you can't send it USPS Priority International? New comments cannot be posted and votes cannot be cast. Dont use duct tape. Once the waiting period has elapsed, you should see a link to click on in the Resolution Center to ask eBay to step in and enforce the Money Back Guarantee. I'm in Prague". It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Scan and print by mobile barcode at a UPS, We can come to you (for an additional fee). And PP will charge a recalcitrant seller a $20 or so fee for refunding when they don't cooperate. Today, the agent I spoke with promised that he would close the case in my favor, but then I immediately received an email stating I need to wait 3 days, until May 25. You can also find more information in our full article below. Seal your box with plastic or nylon tape at least two inches wide. What site do you login with? Return an item with alternative shipping arrangements. 4. I request a return for an item which was accepted by the seller yesterday. In the Ship tab, select Create Shipment. If youre responsible for the return shipping costs, you can choose howto send the itemback to the seller. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Our system defaults to the seller paying for the shipping label. Try contacting one of these (Facebook allows more keystrokes). The unofficial eBay subreddit. If they can't provide one, you can purchase a label, and we'll ask the seller to reimburse you. Adding tracking details to your return helpsprotect against delays or issues in the refund process. PLEASE GIVE THIS POST A LIKE IF YOU'RE HERE ." . Return shipping labels ensure fast delivery back to the seller, which enables the seller to process refunds back to the customer as fast as possible. I was under the impression that according to eBay policy, the seller has to provide the label when it's not as described, so I was a bit surprised eBay would send a message like that. If they don't, return to the case on day 4 and ask Ebay to step in. If you want return shipping to be insured, see our section on alternative return shipping options. I purchased a phone but it was locked by PIN once it's turned on. Holiday shipping is now in full swing, check out these helpful shipping tips! Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The seller doesn't respond to my messages and I can't contact the ebaybecause there are just no option to do so. Seller "can't send a return shipping label. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. They're just hoping you don't know that. If you don't see the link, then contact customer service by sending a message at Facebook or Twitter. There are several ways you can send an item back to the seller. In the FedEx Ship Manager, select Prepare Shipment and then select Create Return Shipment. The seller must select a shipping carrier and mailclass, supply postage funds, and enter the addresses. Heres how to print an eBay return shippinglabel: If youre responsible for the return shipping costs, youll see the price of return shipping, and be able to purchase your label. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. Customers will receive an email that contains a URL to their return shipping label, which can be printed from any . The return shipping label feature is available for all domestic USPS mailclasses. You dont need a special printer or self-adhesive labels when printing return shipping labels. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . They were very helpful but said I would need to wait until the 30th. What is the next option for returning an item from abroad ? My problem now is that there is no option to get eBayinvolved. Do you back your Paypal account with a credit card? Choose how fast you want your package to arrive. If there's still no resolution, I'll try those two links you sent. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. I bought a laptop keyboard that arrived today and it was defective. Go to USPS.com and select Calculate a Price - then pick the country, weight, value - and Large Package. It's a meeting-point for eBay buyers and sellers to chat, ask questions and exchange advice I'm even thinking to open any kind of dispute on a second item in the package just to get the eBayattention. They will probably extend the request by a few more days to give the seller a little more time to pay for return shipping and if he doesnt, they will refund you without requiring a return. You are registered in the U.S. but say you are in Prague. There no other option in my city. If the package meetsthe size requirements set by the return carrier, you can purchase a return shipping label through the return request and send it to your buyer. 770752426095 bcb85849-4774-4837 . Copyright 1995-2023 eBay Inc. All Rights Reserved. Welcome to our NEW COLLECTION! Simply print the label on normal paper and tape it to the package. Along with the return, eBay notified me saying that the seller cant send a return shipping label and to contact them to arrange return shipping since theyre still responsible for shipping cost. Wrap items separately and use cushioning material. item return, "seller can't send a return shipping label" Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request.