The salesman said the transaction had not gone through so I paid again. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Courtney Stratstone Mini. Anyone can write a Trustpilot review. Big thanks Jamie and co, you are doing things right. Really really poor dealership. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Got to give a special mention to Rhiannon. Companies can ask for reviews via automatic invitations. When I came back to pick my car up, the keys were handed to me, and that was it. The branch is always available for any assistance that you may need. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Great customer service at Stratstone MINI Leeds. Thank you to the whole team there for their patience and help, especially to Nathan B! MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. I rang yesterday afternoon at 17:50. Key has never worked and when I tried to get the issue resolved I was told I had to pay another 120 for someone to look at it. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! The staff couldnt have been more friendly or helpful, from the ladies at the front desk to Lindsay who looked after me brilliantly (and Ryan when she was busy) excellent service from start to finish. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I so appreciate it .. a very positive and reassuring experience. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. 16/06/2022 . I was given a courtesy car which helped me greatly. Top service. The branch is always available for any assistance that you may need. We use dedicated people and clever technology to safeguard our platform. Travelled to dealership to collect car and handover was seamless. Rang to book car in for emissions problem, fitted me in first thing next morning. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). There was just no enthusiasm from the staff at all. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Will definitely get my next bmw from here ! The branch is always available for any assistance that you may need. Thank you for the smooth and efficient service and being able to fit me in on a day that was convenient for me as I was working in the area on the day. Find your next car at MINI Leeds, where. | Read 41-60 Reviews out of 378 . Very knowledable reception staff took very good care of me. Verification can help ensure real people write reviews about real companies. Nothing was too much trouble for him & that made the transaction a pleasant experience. Took my Mini for its yearly service. Changing our mini at Stratstone Leeds was a good experience, the sales person (R.J) was professional and helpful answering many questions throughout the part exchange process and communication via email/phone/sms first class. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, UK Stratstone Mercedes-Benz of Ayr announce their sponsorship of Ayr Rugby Club and Ayrshire Bulls, who play in the FOSROC Super6 Championship. No one could find the fault except these guys. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www They think we customers ate stupid!! Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". Holly was a new member of the sales team & in our opinion a great credit to the company. Communication skills were top drawer. If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. The whole experience I received this week has stopped me from buying a new BMW. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Got a call 12 hours before the appointment to be told they hadn't got the booking. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 3 emails later, two calls and no report. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www Thanks again!Customer Services. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Discover if MINI is the right brand for your lifestyle with the Stratstone MINI Road Test and First Drive Reviews. Find your next car at MINI Leeds, where. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. 2023 Trustpilot A/S. No management, no leadership and the service reception is ran by people who know nothing about cars. Kaz Bilan, sales and Rob Hamilton H. o. b, should be ashamed of themselves. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Confirmed by email. They kept it overnight so they could listen to it cold start and fixed the problem that day. I had an MOT, service and also had a new service plan set up. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. The aftercare is disgusting from the branch sales and service team and the branch head of business. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. If you are searching for a MINI Specialist in Leeds to maintain your vehicle, then there is no one better to bring it to than an authorised retailer. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Very professional, friendly and very informative. 8days later guess what? I was regularly kept up-to-date with the progress of my service. Lovely courtesy car clean and well presented. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Here are 8 tips for writing great reviews. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. We use dedicated people and clever technology to safeguard our platform. Situated on Gelderd Road. It meant we could put the car through its paces under conditions pertinent to us. I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Voice your opinion today and hear what 123 customers have already said. Amazing service professional and helpful team. Anyone can write a Trustpilot review. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Hi Anna,Thank you very much for 5* review! Here are 8 tips for writing great reviews. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Chloe price matched a lower price I had obtained, which I was delighted with. Wouldnt it be good to know your servicing costs are comprehensively covered? Stratstone MINI - Posts | Facebook We are absolutely thrilled that you have rated us so highly! Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Stratstone News It goes against our guidelines to offer incentives for reviews. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. Stratstone - BMW Leeds Reviews | Read Customer Service Reviews of www My loan car was amazing and so was the service and repair. All my interactions, from the phone, to in person at the dealership, were very robotic. I would highly recommend this dealership if you are looking to buy a Mini. Find your next car at MINI Leeds, where. Amazing service professional and helpful team. I would highly recommend this dealership if you are looking to buy a Mini. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . Found a mini in difficult times for me. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Visit us today. Aston Martin | BMW | Jaguar | Land Rover | Mercedes-Benz | MINI & more Twitter & Instagram: StratstoneUK I was regularly kept up-to-date with the progress of my service. Situated on Gelderd Road, Stratstone MINI Leeds can be found just off Junction 1 on the M621. No one could find the fault except these guys. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. How did they know I'd booked online if it hadn't come through. Wont be buying from them again ever. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Thank you for taking the time to leave us your rating!Customer Services. Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Check out what 123 people have written so far, and share your own experience. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. In addition to the above, we are able to offer vehicles through Contract Hire or the Motability Scheme, while our factory-trained technicians will be able to take . I was regularly kept up-to-date with the progress of my service. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! Thank you for taking the time to leave us your rating!Customer Services. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Suggested companies are based on peoples browsing tendencies. I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Dawn,Thank you very much for 5* review! She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Be warned, my experience with Stratone mini Leeds was not pleasant.The sale person, however was accommodating and helpful, unfortunately that is where the positives end . Stratstone | LinkedIn Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Rang to book car in for emissions problem, fitted me in first thing next morning. Thanks again! We hope to be of service to you again! Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. It meant we could put the car through its paces under conditions pertinent to us. Kindest regards.Customer Services. Their procedure said I would receive a reply within 48 hours. Stratstone MINI - Home - Facebook I part exchanged my BMW purchased from Stratstone Leeds at Stratstone Mini Leeds. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Charged 150 for a diagnostic report. Technician provide a very comprehensive report and video. We are absolutely thrilled that you have rated us so highly! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Do you agree with Stratstone - MINI Leeds's 4-star rating? I walked out after waiting 15 minutes - with not service. Here are 8 tips for writing great reviews. Congratulations to Ranjit from Stratstone BMW Leeds on your 10 years of service! I am very pleased you are satisfied with your visit! Keep your eyes peeled for more Big Love content as we set out to deliver. We strive to create the most competitive deals on new MINI modelsand we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. We also ensure all reviews are published without moderation. Travelled to dealership to collect car and handover was seamless. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. We never felt under pressure, and were offered a very reasonable price. My car was in on 4th April for a recall. Would highly recommend & would return in the future. I found this Strastone employee very abrupt unwilling to accommodate, argumentative, rude and quite honestly out of her depth for such an important part of a car purchase .I could write an essay with issues that occurred, while dealing with the handover person .For this reason I will definitely not be give anymore business to Stratone Leeds or the dealership, end of and would recommend you stay well clear, there are plenty of really good mini dealership out there, that I am sure would appreciate your custom !!! Voice your opinion today and hear what 115 customers have already said. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. Top service. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Definitely worth the journey from Cambridge to Hull to collect. You can unsubscribe from this at any time. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. This is now three weeks of silence. Lovely courtesy car clean and well presented. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Would 100% recommend this dealership. Customer Services. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. The car was prepared perfectly so couldnt be happier. Imran Khan of Stratstone BMW Leeds did an Excellent job in securing my wife a JCW countryman. The branch is always available for any assistance that you may need. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Check out what 398 people have written so far, and share your own experience. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds,. Customer Services, Simply excellent throughout. He showcased Stratstone Mini very favourably. No pushy sales, but a genuine friendly human being. Friendly, helpful and knowledgeable staff as always. Customer Services, Simply excellent throughout. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Stratstone Tyneside BMW/Mini Apr 2023 - Present 1 month. The entire team at Leeds seem an exceptionally welcoming team. I was given a courtesy car which helped me greatly. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric Big thank you to Rhiannon Berry, Hello Linda,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Got to give a special mention to Rhiannon. Here are 8 tips for writing great reviews. Verification can help ensure real people write reviews about real companies. Stratstone MINI - . Meet our Service | Facebook I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. We also ensure all reviews are published without moderation. Once you have purchased you car, for some reason you are passed onto a handover person . Travelled to dealership to collect car and handover was seamless. Technician provide a very comprehensive report and video. 08:54:04 Attack ad 'not racist', Starmer says We came back wanting to make a deal. Everything I expected and was promised was done. For complete peace of mind, rely on an Approved MINI Service Centre. It goes against our guidelines to offer incentives for reviews. All rights reserved. My daughter however fancied the 30k John Cooper Works Convertable as did my partner.