Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. Call 1800-PRINCESS and ask the rep. Call delta. That's a mess. Princess has no control over seat assignments, and any changes are at the discretion of the airline. Payment is due immediately upon time of air booking. Until - suddenly - the original flight route was back. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Was not going to get to FLL to embark. Flexible fares can be canceled up to 45 days before flight or cruise whichever is sooner, as sometimes you are flying to your destinations days before the cruise departs. Phone number to dial 800-774-6237. Princess EZair program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. I clicked the modify option to see if it was ticketed. I'm not sure whats up with Princess these days. Plus, you'll find a host of other exciting benefits: Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. We decided to use EZair because of the discount Princess was offering on flights. I've read all the horror stories, but out flight is only 1-1/2 hours. If you leave next Monday then your flight should be ticketed. Very important to have if needed using EZ Air. I just discovered this isnt Princess fault. Announcing Our 2023 Cruisers' Choice Award Winners! After 3 hours on the phone with AA finally got a flight a day early that was workable. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. . Trip insurance, and through EZAir Princess guarantees to get us there. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! We had a delightful day shopping and eating.Comment below and let us know your thoughts.===NEW INFO=== Address for USPS mail: PO Box 50474, Provo, UT 84605 Merchandise: https://lets-go-travel-tips.creator-spring.com/ Allison Travel Agent Email: a.larson@dreamvacations.com YouTube Channel Email: letsgotraveltips@gmail.com Website: https://www.letsgotraveltips.com Facebook Private Group: https://www.facebook.com/groups/letsgotraveltips Facebook Public Page: https://www.facebook.com/letsgotraveltips Follow us on InstaGram: https://www.instagram.com/letsgotraveltipsUse this link to check if you are subscribed www.youtube.com/letsgotraveltips?sub_confirmation=1#princesscruises #princess #athens #mykonos #greece #cruisenews #masks #vaccines #rubyprincess #regalprincess #caribbeanprincess #letsgotraveltips #letsgo! You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. #cruiserestart #cruiseupdates #letscruise #medallionclassapp #cruiselife #welcomebackprincess #cruisecritic #cruiseship The agent first said that the ticketing would happen 45 days before departure to which I said it's something like 35 days right now. I waited a couple of days to see if the error would resolve itself and then when it didn't I used chat again on the Princess website. Exact same situation. Contact Us: Princess Cruises "Upon learning your new flight arrangements, we ask that you immediately contact Princess with your new flight information for our records. EZair --- a warning - Princess Cruises - Cruise Critic Community I need answers - we leave in 9 days!!! After 3 hours on the phone with AA finally got a flight a day early that was workable. Option #2: Search by Phone Number . This is what travel insurance is for. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. Also,does anyone know if you can book the ezair flight in Canadian dollars if cruise was booked in US dollars?thanks! We will now be paying for a flight we will not be. Luckily I check with the airline app for the latest flight time. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Posted October 6, 2018. Princess Cruises | Better Business Bureau Profile By 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. tillys mom, May 5, 2019 in Princess Cruises. Click here to reload the page in order to enable certain features. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Air Transportation: Same Day Late Arrival Protection. The fault is with the airline not informing others of there updated schedule. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Well my thanks to my wife absolutely refusing to be shuffled aside by Princess and assertively insisting in speaking with someone who could address the situation finally got through to someone in their actual air booking department. OH-Go Reds #6 1. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Once you have clicked the Princess EZair . Luckily I check with the airline app for the latest flight time. You have to figure out who is responsible as this is so vague. Years in Business: 64. Business Started: 4/7/1959. EZ Air not so easy. - Princess Cruises - Cruise Critic Community It also offers Late Arrival Protection something not offered by other major air booking websites. When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm I do not believe you can contact Princess EZAir directly. Crew Appreciation. To learn more, see your travel agent or call 0344 338 8663. But when I clicked the view eticket button it had an eticket error. At this point, this flight is no different than any other ticket that you purchased on your own. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. I tell you how it works and why it is a great servic. You should always check with the airline directly for any changes. She's been embattled as they all have over the past couple of years and still heavily discounts so I try not to add more to her plate unless absolutely necessary. So I booked a plane ticket through EZAir and the airline change the flight time (which I know through the airline app) however, Princess has not updated there flight time on there website. And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Their price is lower than the airlines,that's why I am asking. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. Im glad that this ended up working out for you! They were of absolutely no help. One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Announcing Our 2023 Cruisers' Choice Award Winners! If the flights have been paid for by Princess- I always call Delta. 3,000+ Club. They will put you on hold while they call the EZ Air folks. Announcing Our 2023 Cruisers' Choice Award Winners! Does anyone have a direct number for ezair? They are both correct. That being saidI wish there was a better way to get hold of the EZAir people. Book flights, excursions, spa appointments, and more! Powered by Invision Community. Yes, to change one way you have to change both. Future Cruise Credits (FCC) Travel Documents. See for yourself! princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. Not that unusual especially now. Cancelflexible airfareup to 45 days prior to departure with nofees. This is a dedicated phone number, not the Princess contract number. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. By Airlines are cancelling flights like never before. Lesson learned - you gotta really push back! Princess EZair? - May 18 - Cruise forum - Cruiseline.com Cancellation Policy. We recommend that guests contact the airline(s) directly, once you receive your air notification, to request specific seats. Restricted fares are non-refundable and must be paid in full at the time of booking. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Air charges are fully refundable until 54 days prior to departure. Then after pushing her further she said to call the main Princess number. Air Travel - Princess Cruises It was their schedule change that caused your issue. So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Kudos to your wife for not giving up and making them actually do their job. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. If your flight is cancelled or you. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Should I be buying my own air at this point? Within Australia, use 13 24 88. Ezair phone number - Princess Cruises - Cruise Critic Community Thank you very much. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? Tips on EzAir? - Princess Cruises - Cruise Critic Community In our case, Princess hasnt updated there flight schedule with the airline schedule. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. This definitely sounds like it could all be attributable to Delta scheduling. It took EzAir a couple of days to say there was a itinerary change. By The numbers are also listed on your boarding pass. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. . Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor.