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We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at within the next 2 hours. Are you unable to recall your Digital ID user name or password? State of Illinois | Upward Mobility: Home Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. http://www.office.com/. Note: This system is intended for personal user accounts only. Customer Service Center (CSC) - Desktop Services - illinois.gov Remote Work - Collaboration Tools - illinois.gov March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. For easy remote access to your Outlook email from any device, try office.com. If you are using the Citrix Workspace App, you run the risk of not connecting. A good tip is to clean up your screen as you go. For additional self-help tips, please visit Remotework.illinois.gov. For guidance and tips regarding Webex meeting tools and more, visit the Remote Work site. This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Dont forget to mute your connection upon entry to the meeting. 800-323-4769. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. It looks like your browser does not have JavaScript enabled. Error Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. Note: Moving forward, well be sending Remote Reminders as needed when there is remote work news or information to share. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts After you login with your Digital ID, you will be prompted for your RACF credentials. Here is a Job Aid to help you complete this step: Job Aid Creating IES A/D ID (docx) After steps 1 - 3 have been completed, submit a DHS or HFS Access Request Form for each staff person that will access IES. Electronic Request for Recipient Identification Numbers (e-RIN) If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Welcome to DoIT Identity Management (DIM). This system is for authorized users and official business only. May 13, 2020If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. IL ACTS SAP Enterprise Resource Planning - Enterprise Applications Details for how to report and escalate issues to the DoIT team. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J . - Staff will escalate to management as required. The IT Service Processing team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. Support: Report a Problem. user.name@illinois.gov) and may be prompted for multifactor authentication if already configured for their agency. If your agency has a need for new employee setup, please submit those via Amy OConnell. IDHS: DDD Communication - September 18, 2020 Something was working and now isn't? Phishing attempts are on the rise and one simple click can put the entire organization at risk. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. State of Illinois - Digital ID - Non-resident menu DoIT Identity Management Accounts COVID-19s impact on package deliveries creates golden opportunity for scammers:Beware of fake sites and e-mails impersonating shipping and delivery companies. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. Digital ID registration - Illinois If you are not a resident of Illinois, or do not have a state issued ID you can also use this email for assistance. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. Employees may logon with their state credentials (e.g. Remember to visit the Remote Work FAQs page prior to calling the DoIT Service Desk for some self-help suggestions that may easily resolve your issue. Users working from home using Citrix should perform regular resets of work PCs. Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. We must all do our part to strengthen cybersecurity. Monday Friday8 a.m. 5 p.m. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Please turn on JavaScript and try again. For additional remote access details visit the Remote Work FAQs. Cyber Best Practices document for more information on this topic. The CIO or Group CIO may follow-up with the ITSD Manager or email. The registration process for State of Illinois Digital IDs begins here for all users, Industry best practices guide secure service delivery to agencies. The Department of Information Technology (DoIT) was created with the legal authority to manage and coordinate all technology resources in the executive branch of government. Visit our Site . Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. For instructions on how reset your password while working remotely visit: remote work FAQs. Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. To report an incident, click here Report Problems Form or contact the DoIT Service Desk at 217-524-3648 (Springfield) or 312-814-3648 (Chicago). Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. For instructions on how to do that while working remotely, visit remote work FAQs. Avoid opening attachments or clicking links from delivery services. For instructions on how to do that while working remotely, visit: remote work FAQs. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. Be sure to explain you are resetting a password for the IDPH Web Portal. Also, DoIT FOIA does not answer general questions about DoIT. Category: The ICN is a secure state-wide communications network that provides high-speed bandwidth and security services for K12 schools, higher education, libraries, museums and local and state government. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to lessen the bandwidth demand in your home. If they are asking for information from you, be safe and exit the email or text. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employees in transitioning their work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. The use of the electronic survey method provides clear and consistent instructions for completing the survey and guarantees that all employees have equal access to the survey. within the next 2 hours. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. The assigned DoIT Services fulfillment team / technician contacts the customer with an update and an estimated time of completion and copies the CIO or Group CIO who initiated the escalation. The email should contain supporting documentation for escalation. For instructions on how to do from remote visit: remote work FAQs. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. DoIT is a new state agency, created on July 1, 2016, whose mission is to empower the State of Illinois through high-value, customer-centric technology by delivering best-in-class innovation to client agencies fostering collaboration and empowering employees to provide better services to residents, businesses and visitors. The top tip when on a web conference is to mute your phone when not speaking. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. The restart should be done at the end of the work day to allow the PC to restart and update. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. IDHS Office Locator. Join online communities to share files, discussions, calendars and more. Governor Pritzker Ends COVID-19 Public Health Emergency Proclamation The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. Call the IDPH Helpdesk at (866) 220-5247. Watch for communications written in broken English. As you transition to remote work, Webex and videoconferencing skills will become more valuable. The objectives of the Survey are two-fold: (1) to determine the number of employees with disabilities in each state agency and to address any underutilization concerns; and (2) to identify any assistance needed in the event of an emergency evacuation. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Take a walk around the block or walk the stairs in your house. Rebooting twice a week will prevent many computer problems, especially problems with Citrix Remote Access. Here is the fix. If you have a State of Illinois issued laptop to work from home you should be using NetMotion or AnyConnect. Disability Survey - Welcome - Illinois For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. TTY Support Line: 866-277-5669 Best Practice for joining audio for a Webex Meeting:Have the meeting call you, via the Call Me button or connect via your computer, by clicking Call Using Computer. Please think twice before you click and remember that phishing attempts can be reported directly to DoIT.Security@illinois.gov or via the Phish Alert tool in Outlook. Report all suspicious activity to DoIT.Security@illinois.gov. Requests for Information Technology Services must be submitted by your agency appointed Agency Technology Service Requesters (ATSR's). Contact Information. Who can I contact? Verify senders of texts, email and phone calls. If they are asking for information from you, be safe and exit the email or text. Springfield: 217-524-DoIT (217-524-3648) Digital ID Registration and Recovery Digital ID Registration and Recovery Register The registration process for State of Illinois Digital IDs begins here for all users, both Illinois residents and out-of-state users. All State of Illinois employees are required to visit the website and take the survey. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. June 5, 2020 Integrated solution providing the following functionality: agement System (SAMS) for payment and receipts processing, GRC tool to assist agency management with elimination of segregation of duties audit findings, Central Time & Attendance System & eTime (CTAS), Grants Management (currently only Grantee Management), Interfaced with the Comptroller's Statewide Accounting Man, Master Data Maintenance and other Functional Support, SAP GUI Installation consolidated agencies, Adopt standardized business processes included in IL ACTS, Ensure legacy data integrity prior to transitioning. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. If no response, the ITSD Manager escalates to the next level of DoIT Management. To begin the password recovery process, choose one of the following options. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Please turn on JavaScript and try again. This will prevent unidentified telephone connections (i.e. It is especially important during this time that employees adhere to information security best practices and remain focused on cyber hygiene efforts. both Illinois residents and out-of-state users. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. TheIT Service Deskconsists of representativesthat collectively possess broad expertise and years of experience delivering customer support. All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. If your PC seems to be running a little slow, first make sure you do not have too many windows open at once. These are examples of when a helpdesk ticket is needed. If you have a student in your life who is performing online learning, be sure to check out ISBEs website to learn more about the free resources available to assist districts, teachers, and parents.