When I did reach someone I was always told that my refund was being processed, but it would take up to 6 weeks to get it back. The only thing is he talked a little bit faster. We will hold the line and notify you as soon as one of the reps is available. To alleviate waiting, CheapOair has released an Online Cancellation Form allowing travelers to expedite their refunds and avoid the hassles of waiting on calls for ticket cancellation. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Apparently the customer did not review the booking page prior to hitting submit. Please Note: Australia was in complete lock down by 23/03/2021 so this date was not relevant/useful to me. I'll never know but I paid the $100 fee to cancell and then went directly to the airlines site and even considering the loss due to cancelling, I found the flight I wanted for several hundred dollars less than cheapo. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The company also partners with hotels, motels and resorts to provide discounted stays. The surge in customer need caused by the virtual shutdown of travel in March was a challenge for every company in the travel industry, including CheapOair, but we remain committed to providing our customers the best quality of support. 2006-2022 RSH Travel Inc. All rights reserved. Cannot RecommendPurchased ticket, found other competitive sites, very Poor service was on hold for :40 min then disconnectedMajor problem was other travel sites offered same flight itinerary A $154.00 less than CheapOairCheapOair never answered phone, sent e-mail CheapOair finally responded and would not match the competitive published fareMore expensiveShop before you purchase.. Our agent advised the customer the refund would be in accordance with airline fare rules at that time. Sometimes I have to tell him to repeat what he said to me but other than that he is really great, polite and he ensure that I understand everything. In regards to the above complaint, Airtran airways has not filed bankruptcy, and is still in full operations. In any case, the airline fare rules did subsequently change and the matter could have been resolved quickly, but we could not initiate as the chargeback had already been filed. the company has not responded to any request for explanation or refund of monies I wascharged for auto rental insurance Youll be notified via email that CheapOair has received your request. It shouldnt take more than 90 days before you see the funds in your account. Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Other restrictions may apply. No e mail or telephone call was received by me. I tried to contact CheapOair. 133m Nigerians poor despite $5.4bn Paris refund given to governors Flights are easy to book and the prices are comparable if not less than other sites. So save your money. We kept on back and forth and he said he would TRY to "help" me. They are willing to reimburse us at the rate of 40 cents on the dollar can't figure out why that seems they best they can do. The advertised Promo Code provides discounts against our service fees on stated routes. Besides getting in touch with the CheapOair customer support, with DoNotPay, you can also contact companies such as: When the COVID-19 broke out, CheapOair included an online form as an option to request a refund. We have multiple emails confirming refund but they dont seem to think that matters much. PAOLI, Pennsylvania (WPVI) -- Action News has an update on a Troubleshooter story from last week about a. If the agent you are speaking to doesn't like what you're saying they put you on hold forever hoping you will hang up. I asked the customer services of Cheapoair if they had informed me about the credit extension date and the answer was No. Serious Problems with Cheapoair - Air Travel Forum - Tripadvisor Oh I forgot to mention that when you get your e-mail with your so called e-ticket it has a link to reserve your seat. This is the first and last time I will ever use our site and I will make all of my friends, families and associates aware of how I was treated. I was on the phone for over an hour. It's a 9 hrs lay over in taipei. its criminal to charge without letting you know. I have to say because of comments on these complaint sites I thought it would be a fight and months to get my $2700 back. It's what booking flights online or over the phone is all about. I don't recall ever having any substantial issues with my booked travel plans if any. Keep an eye out for loopholes, mistakes, or cancellation clauses. I have yet to see the refund that's supposed to be credited to my account and this has been ongoing for well in excess of 60 days. He said I could get a credit. 8 5 4 3 3 DoNotPay has numerous helpful features that you can take advantage of as soon as you log in to your account either from a web browser. We are based in the US, therefore, all purchases will be charged. On 8/22/07, I overnighted the ticket back to cheapoair and received confirmation that it was received on 8/23. I called back within 24 hours to change the reservation. In 2012, the Department of Transportation (DOT) enacted a new rule that requires airlines to allow passengers to cancel a non-refundable booking or reservation within 24 hours of purchase, without penalty, so long as the booking is made at least seven days in advance of the flight. I ended up paying more that what I would have paid if I booked direct from theairline. The airline in question is United Airlines and they just sent a flight change to me that changed it over 6 hours and 24 hours for the connecting flight. Because of that I wont fly with them. CheapOair.ca is a registered seller of travel and is represented by RSH Travel Inc., 7100 Woodbine Avenue, Suite 406, Markham, Ontario L3R 5J2. We are sorry that they had the added expense, but clearly an oversight by the consumer. Submit a complaint and get your issue resolved. The agent even called to see if it could be fixed as it was obvious that my ticket had been paid for but nothing could be done to fix it. Cheapoair decided to charge more for the tickets PLUS the $89 to book. With CheapOair, it doesn't have to be. Our efforts in this are ongoing and we continue to service all incoming requests. CheapOair is a legitimate travel company that works with more than 400 carriers, including reputable brands like American Airlines, Southwest Airlines and JetBlue. He kept saying that they would TRY to help me. It is an xtra $45 charge. If the airline had cancelled the flight and you didn't initiate any cancellation, then you would be eligible for a refund (minus any fees from Cheapo). If so, you probably should have not cancelled. As per our terms and conditions, all service fees are non refundable. This is the version of our website addressed to speakers of English in the United States. My total is $3,691.61 which is about $1,000 or more over what it should be. She said she would and said I would be refunded within 48-72 hours. They only told me about the $100 cancellation fee from cheapoair. How Do I Change My Flight on Cheapoair? - GetHuman Our standard service fees are $28 per person one-way/roundtrip for economy class tickets. If you cancelled the ticket and if it wasn't refundable, you aren't likely due a refund, even if the (ta && ta.queueForLoad ? Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called Cheapoair several times during the period prior to my departure only to be advised that there were no changes and that my trip was indeed confirmed and no problems were found. I like them. The hotel had to talk with the Cheapo Air billing department to get the payment corrected. This company does not have adequate staffing to answer queries regarding credit card billing. Fares change from time to time without notice. Philp said that he would try to get the some of the $200 refunded from my current booking, but the key word was 'try' which he didn't even mention in his email to me. You can check the status of your CheapOair refund request by clicking Refund status on the customer support page. Ontario: Registration #50018542, British Columbia: Registration #53325, Please be assured that we are working closely with our travel partners to get you the refund and will continue to update the status. All fees that CheapOair charges are non-refundable unless customers are eligible for a refund according to the CheapOair Compassion Exception Policy (CEP): 100% fee discount for cancellation, booking, and ticket change, Death of the traveler or an immediate family member, 50% fee discount for cancellation, booking, and ticket change. Just spent over 2 hours on-again off-again hold. CheapOair - is there some sort of meltdown going on! However, in their written response to the Better Business Bureau they acknowledge fault and claim that my refund will be coming from THEIR accounting department. You can even cancel your booking and request a full refund. The value of discount may vary based on fare type availability, seasonality, referral source and destinations. Click here to see a breakdown of taxes and our service fees.Due to our relationship with our many suppliers, our fares at times, may be better than standard published fares. As my trip was going to be out of the country I decided that the best thing to do was to go back home and contact Cheapoair to try and get my money back. CheapOair is just a platform that lists discounted prices. What else is there to say? So, three hour layover in the same airport, different airlines though. Confirmation for my mom.Keep up the great work Mr. Nagel. SAS cancelled the flight but says we must go through our travel agent in order to get our refund. Cheapoair might be cheap but has the worst customer service! Sorry, but getting into milan 1.5 hours earlier would not have been worth it. Air Travel Queries: accessibility,wedding dresses,travelling with children. I WILL NEVER book a flight with them again. Finally he said he would "research" it and get back to me within 5 days (by next Monday or Tuesday). Youll probably be offered an alternative flight or a partial or a full refund for your ticket. Excess savings will not be applied. I protested until the end of the conversation, but he wouldn't budge. I do not feel I should be charged a fee at all especially one that I was never made aware of or approved. It shouldnt take more than 90 days before you see the funds in your account. Call free anytime: 888-959-6783 Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians. Once you book your ticket at their quoted price, leaving your credit card number with them online, they send you an email 3 DAYS LATER telling you that the original price has increased by HUNDREDS of dollars. The complaint has been investigated and resolved to the customer's satisfaction. 6 weeks later and now i'm being told that it will take an additional 3 weeks due to some internal errors at cheapair and that I had not sent back my canceled ticket. Due to our large volume, and numerous purchasing sources, we are allowed to bring you many published air fare prices for less than the carriers published price.Please note that service fees are charged above the published and/or negotiated air fares and taxes. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information. Thank you, you have successfully subscribed to our newsletter! Our website clearly displays all pricing in US currency. BBB publishes complaints according to policy when closed. If you have to ask for a refund because of the coronavirus, you can do it by completing the form. At the moment, CheapOair doesnt offer free cancellations. more. Rick Heuser is a frontline hospital worker and his wife is pregnant. Reply Report inappropriate content 1-6 of 6 replies Sorted by 1 Browse forums All Air Travel forum Watch this Topic Reply to: Cheapoair Refund Your message Read our community guidelines In practice, your airline of choice may do everything they can to avoid refunding your money. We had a HORRIBLE experience with Cheapo Air. Advice. Copyright 2023 WPVI-TV. Re: Serious Problems with Cheapoair 11 years ago Save The flight in question did not involve an airport change. Promo Code expires on date indicated and can be withdrawn at anytime without notice. It offers discounted prices on tickets, accommodation, etc. CheapOair Reviews | Read Customer Service Reviews of cheepoair.com I tried booking a flight on cheapo and re-did my flight information several times to see about different dates in order to get the lowest fairs. As advised previously, the $30.00 refund that was processed in your case was an exception and a courtesy. He said it wasn't possible because it was beyond 24 hours. How To Check the Status of My CheapOair Refund Request. CheapOair is just a platform that lists discounted prices. Value 2977 Shipping 2763 Quality 3062 Maximum discount amount is the amount of the transaction service fees for that transaction or 10 USD, whichever is less. When I told him that simply was not true, he hung up on me. We apologize for any inconvenience. I'm also contacting consumer affairs. I finally got in touch with the booking agent and informed him of what I had found out.