How can I pause and rewind live TV using the Spectrum TV app? No one out at all. , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. Ensure you are first signed in, then you will see an icon at the top right of your page. @Ask_Spectrum why ******** do yall keep raising my bill? Typical cable television cable drops, from the service point (tap) to the house can be 6 mm diameter, but the c-in-c will be slightly larger. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? It's possible as part of the outage it will be fixed. Click that or follow this link: https://comca.st/3dmD3n4. Thanks for escalating my case. Making statements based on opinion; back them up with references or personal experience. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Shameful. Just select Xfinity support and you will be able to speak with the next available specialist. The owner of the cable needs to be involved. I have tickets in and it has been two months. We have called and spoke to multiple, nice service reps. Supposedly fastest speeds and even after many calls to you guys our internet is still LAGGING! Called xfinity x7!! MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. Enter another ZIP to see info from a different area. An underground cable line normally brings Xfinity services to your home. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Question About Spectrum Voice (Landline) Caller ID Information? Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. @GetSpectrum Your letting me down! $55 in monthly increases over less than four years. They say the cable will be buried later in the week. It is the second largest cable operator in the United States. Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. Report Damage to a Telephone Pole, Wire or Cable | CenturyLink Criterion Digital 2023. Who is responsible to relocate cable TV line? I don't think this is allowed. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. Typically there is contact information on the pole itself referencing who "owns" the pole. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Meyers story isn't the only one. Meyer said she tried calling AT&T multiple times to get someone out to her home to bury the cable, but she kept hitting a wall. When asked if you want to order new service, say "No." @Ask_Spectrum is there an outage in my area? As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. But comm lines on your property are easy enough to move a foot or so to the side. There's no good answer on why the burying of cables is sometimes forgotten. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? If power gets to a home from a buried line, it comes up to the meter via conduit. She said ever . Tips? Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Some utility companies mark or paint their lines. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. A tree in my back yard has two large branches resting on the phone/TV cables. With our new Xfinity support direct messaging, you do not need to input the name of a person. - BMitch . CBS 58 Investigates: Spectrum customer has cable strung through yard The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. Whether you have DSL, cable, fiber or any other option, theres often some sort of cable running from either a box on the street, called a pedestal, or from a power pole nearby. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Are you experiencing issues or an outage? One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. This material may not be published, broadcast, rewritten, or redistributed. @GetSpectrum what the hell!!! Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. I am located in the US(Minnesota). A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? We're sorry that didn't solve your issue. If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. If wires are coming in off a pole, the very top wires are Pepcos, she said. If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware. Spectrum Channel Lineup. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? It is the second largest cable operator in the United States. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . There was a service technician in our neighborhood a couple of weeks ago. The cable goes from the pole in my backyard to my neighbor's house. Say "No account." The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. @Ask_Spectrum is there an internet outage in 40214 zip code? Williams suspects the cable is Comcasts because the cable is above ground. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Outage reports and issues in the past 15 days originated from: Tips? The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. Learn more about Stack Overflow the company, and our products. Latest outage, problems and issue reports in social media. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! Are you able to view a service point for local cable tv service in either direction? This **** goes out MULTIPLE TIMES a day! We have called and spoke to multiple, nice service reps. Thats exactly what happened to Carole Meyer in Fishers. How should I deal with a cable found underground on my property? How to Avoid Utility Lines When Digging in Your Yard - The Spruce Click the "direct message" icon. If you have any tips or frustrations you wish to share, please leave a message in the comments section! By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. It's your service or modem. Click that or follow this link: https://comca.st/3dmD3n4. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Very reliable. i need someone to come out a fix it, who do i call? If it was gas, electric, or plumbing, I would say not to touch it. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. We'd love to get this taken care of for you and make sure it is secured tight where it needs to be. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, There was a service technician in our neighborhood a couple of weeks ago. Spectrum Channel Lineup & Channel Guide Im sorry. The "Xfinity Support" graphic replaces the "To:" line. Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. Frustrations? My hardline connection to my PC never has connection issues. It looks like you're new here. How to combine independent probability distributions? , how funny would it be if i failed an assignment because i couldnt get the ******* details because @GetSpectrum has the most god awful and abhorrent services to date. @GetSpectrum Your letting me down! The question will be if enough slack is in the line to even move it a few feet away from the tree. STOP WITH THE EMERGENCY ALERT SYSTEM!! If youre doing any work that might involve a power line past the point where Pepcos responsibility ceases, you should have a licensed electrician do the work. -JB. Custumor service pretty much gave me an "oh well, that's what it is" response. power is back on but no internet. Nonbinary student banned from prom for wearing a suit. Report unburied cables, exposed wires, or downed lines - AT&T Cable lines down in my yard | Xfinity Community Forum Hundreds of poles down and left over wires from companies that no longer serviced the neighborhood. @Ask_Spectrum youre going to be refunding customers who have been experiencing an outage all day, right? @Ask_Spectrum outage again in Brooklyn. What happens when the person who buys your house calls for a locate? Thank You. So we checked and discovered she may have to pay for the repairs, unfortunately. Pepco has pictures on its website that can help you identify the power-system components. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. We definitely want to help resolve your concerns with outside lines as quickly as we can, and may need to create a new request for our field team. The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. If you can't pass a vehicle over it, you should contact your local police department, public works department, or engineers office. That said, cable lines tend to be buried fairly shallow. Thanks for contributing an answer to Home Improvement Stack Exchange! We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. Shameful. And who would do the work, because the cable company is unlikely to be interested in undoing something that not only makes them no money, but also makes it harder for them to make money down the road? To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Please send me a private message and include your full name so I can assist you. 3+ month old thread being closed due to age. Your dispatch is the problem, undersized and a separate dept. A few years ago Spectrum acquired Time Warner Cable. Crumbling concrete porch? In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. If all that fails, file a complaint or concern with the Indiana Utility Regulatory Commission, which regulates the larger service providers in the state like AT&T, Comcast, Spectrum and more. You can reach out to us through our Facebook page, Twitter, email address or by using theCONTACT USsection on our web page. They can resolve the problem. Underground or overhead fiber cables | AT&T Community Forums The density of these reports is depicted by the color scale as shown below. We can most definitely take a further look at this issue. You may notice that a wire is hanging down on your property, or that it is touching a nearby pole. I can't go anywhere else to work for obvious reasons. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. How to check for #1 being either `d` or `h` with latex3? @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. I hate your company so much. This article was published more than4 years ago. And when you rebury the line, try to get it deep enough so it can't be hit with an aerator or other routine yard maintenance. Some problems detected. Spectrum outage or service down? Current problems and outages -JB. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. Spectrum tech caused this and just left, who does that? And its a new box. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power.