According to plaintiffs George Wise and Barbara Gilbert-Wise, this deal was "purposefully deceptive, false, unconscionable, fraudulent, and also allowed Verizon to be unjustly enriched." Yes. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics. Verizon trade in problem. Need help. : r/verizon - Reddit You must be signed in to access this part of the community. After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. You should not use this feature on public computers. Nothing moves as fast as technology: Todays high tech is old news tomorrow. Request a shipping kit during the online trade-in. Whether they are purposely interfering with the process to discourage successful trade-ins OR they have incompetent systems or customer service reps, EITHER WAY, Verizon needs to fix the problems. To get your device to us, you can either: Need to change your trade-in method? How do I remove my personal information before I send back my device? If your mobile device has no trade-in value, you can recycle it. iPhone trade-in: How much is your phone worth? Here are some answers to the most common questions about the device trade-in process. So I was offered $800 through 24 months for my iPhone XR. After 6 months of ongoing problems, false promises, and inability to get a hold of a manager, supervisor, or anyone who could escalate the problem, I filed a complaint with BBB and got a response from BGCO Executive Escalations at Verizon, with a direct phone number and email for a singular contact who was willing, and able, to address my problems. Time and time again I called, chatted, used message boards and sometimes would get a tiny step closer to having it resolved, but never completely. Plus, a new line is required. To create this article, 41 people, some anonymous, worked to edit and improve it over time. Please sign in again to continue. Even if you're not a Verizon customer, you can trade in a device and receive a Verizon Gift Card or PayPal credit. We have sent a private note to gather more information and work on the solution. The wait is over the biggest Verizon 5G upgrade campaign ever And that's only the people that could log-in to even like/reply. Apparently the knee j*rk response from customer service is to justify what is happening and claim there really isnt a problem - even if that means disregarding reality and making things up. Don't see it? wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. Verizon won't accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Correct answers are available for this post. Get up to $500 when you. We understand that you are experiencing an issue with your services. Welcome to /r/Verizon! If there is any remaining credit it will be put toward your Verizon account. We are here to help! If you seem pleasant, thank even the lower people on the totem pole for listening, giving advice or just being pleasant about the situation they will be more inclined to advance your complaint. I love how they repeat everything over and over thinking it will help me understand they aren't going to honor what was offered. Final payout can vary depending on what shape the phone is in. You can put it toward a tableteven a smartwatch. We never want our customers to feel this way. Android is a trademark of Google, Inc. Go to My Devices in My Verizon. Go to the Trade-in page to get started or visit our Trade-in Guide for instructions. Please send us a Private Message for additional Skip to main content Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espaol ShopShopShop Close Shop Shop all Deals Deals Deals your phone, and receive cash. Enter your ZIP Code and filter for "Verizon Company Store". If you choose to trade-in online, expect your credit within 1-3 bill cycles after appraisal. You'll also get an email with instructions after you submit your trade-in. I encourage others who experience similar problems to do the same. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. How to Win a Complaint Dispute With Verizon Wireless. The reps on the phone couldn't figure this issue out. Here's where to find the UPS QR code: The code displays during your trade-in request. The general rule of thumb is 2-3 billing cycles because Verizon wants to make sure they are getting the phones back at the warehouse. Note: If you don't have your submission ID, sign in to My Verizon and view My Orders. We understand that you are experiencing an issue with your services. The other day, I noticed, they appraised my phone for $142. The system that issues the value has wrongly assigned that serial number of that device, and this could be a mistake on Samsung's part (reusing or reissuing an old serial) or Verizon's (erroneous data entry or out of date listing) or just a simple software error. To learn how rebate deals work, visit our Verizon mobile rebate deals - Phones, tablets, watches FAQs. Spent over an hour tonight (again) trying to work this out. Find instructions for clearing your specific mobile device on our Device Support Overview pages. Visit our Trade-In Tracker. Enjoy! Each time I requested I was feeling more and more panic that I would miss the 30 day deadline. Here are your options for trading in a used mobile device to Verizon: To learn how to trade in your old device, watch our Device Trade-in video or read our Mobile device and phone trade-In guide. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. If you turn in your device at a Verizon store, you can get an instant appraisal and a credit while you wait. And we want to make sure you're getting your promotion! Screen Repair, Water Damage Fixes and More for a Damaged Device - Verizon Can you please elaborate on your questions/concern? If the actual appraisal value is higher or lower than the initial estimated value, we will adjust your credit to match the final appraised value. Remember my username. I am waiting one more day before I submit my complaint to both the FCC and WA State Attorney General. Im supposed to check back in 24 hours. If you requested shipping materials and didn't receive the right quantity, contact the trade-in care team at 800-416-8894. The $35 fee helps to recover some of that revenue loss. I persevered and finally was told they agreed that the trade-in credits were missing on one of the phone lines are submitting a ticket for it to be fixed. Getting the newest phone doesnt have to break the bank, nor do you need to keep a collection of old phones. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. My concern is more than well documented in my file. No trade-in value will be provided for these items, and they won't be returned. Don't ship the charger, SD card, SIM card or other accessories with your device. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. This article has been viewed 483,948 times. When it comes to trade-in values, this is where Verizon falls short. https://consumercomplaints.fcc.gov/hc/en-us, Hello, jennk1!Wee appreciate your feedback and your screenshot. "Warning: Don't Use Trade-In Program" VZW up to no good Even if your devices have no value, we can recycle them responsibly for you, for free. The process listed below will get you to the executive levels that can and will make a corporate decision that is generally in your favor (provided your complaint is justified). Start now. Trust me, don't waste another second with the customer service agents. First time I called, the rep told me the trade wasn't logged in and that's why I was being billed monthly for the entire $700. Verizon wont accept devices that are damaged or not working, although you should always first check with a Verizon store sales associate for an evaluation. Told them I didn't want their apologies or understanding - I wanted them to make it right. Please help! If the trade value is less than the remaining installment balance, then you will continue to pay the installment until you reach 100 percent of the cost of your device before purchasing a new device. What's that called in statistics again? Verizon is always here to help! What the hell is going on? Excludes Verizon Prepaid plans. Choose which devices you'd like to trade in. If you're eligible for Instant Credit, and redeeming your trade-in for market value (no promotional value added) the value of your trade-in device can be put toward the cost of your new device. Does Verizon trade-in cracked screens? If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Verizon Class Action Claims iPhone Promo Scam First they never sent trade-in kits. They basically said the store personnel and I were wrong, but they understood and were very sorry. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. New comments cannot be posted and votes cannot be cast. I've been dealing with the same issue since December 2021. Add, manage, and cancel all your subscriptions in one place. They'll pack and ship your device. If you went to a cooperate store and traded the phone in at store normally it is activate pretty soon in the system. If you requested shipping materials from us and did not receive the right quantity, contact the trade-in care team. 24/7 automated phone system: call *611 from your mobile, Device Trade-in Program Terms & Conditions. The Device Trade-in Program lets you recycle devices to benefit our planet, or receive an account credit or gift card. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Excludes Verizon Prepaid plans. You'll see the options that apply to your trade-in during the ordering process. New comments cannot be posted and votes cannot be cast. Then, if signed into My Verizon, youll receive a credit on your account. "Warning: Don't Use Trade-In Program" VZW up to no good. Use our Store Locator and filter for "Verizon Company Store". If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Get up to $500 when you. They verified my address each time (also, the address clearly worked to send the new phones - so there is no excuse for the trade-in kits to not arrive correctly). Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Don't use Verizon trade in program if you purchased phone from - Reddit Hi! Verizon outages reported in the last 24 hours. Re: $800 Verizon Trade-in issue 2021-2022 - Page 4 - Verizon Community Your Device ID and IMEI are listed under the Device Information section. Thanks to all authors for creating a page that has been read 483,948 times. After you accept the trade-in credit and send us your device you can't get the device back. Level up your tech skills and stay ahead of the curve, A step-by-step guide to talking to Verizon corporate. After talking to Customer support for weeks, they said that when they look at the trade in, the IMEI number for the phone they received belongs to a Galaxy S9, but for some reason its showing up as a Galaxy S5. >Aldo. Verizon customers might earn a Verizon mobile account credit or PayPal credit. Delivered within 2 weeks of receiving your device. Please, send us a Private Note, so we can open your account, and get you taken care of right away! File a complaint with the Better Business Bureau. Verizon trade in issues? : r/verizon - Reddit Today, they credited my account with $142. Your submission ID is a unique identifier you can use to track your trade-in submission. Thinking about trading in your phone? Of course this phone isn't worth that much, but I traded it in with the understanding that they were boosting credit to get people to upgrade or whatever. IMPORTANT: Send in only one device per package. Once you purchase a device, it can no longer be sold as a new device which means it can only be sold for a percentage of the normal retail price. When we receive your device and verify that it meets the description you provided, we'll apply that final appraised value to your trade-in. Note: Authorized Retailer locations dont accept devices for recycling. We're here for you and we want to help! Re: $800 Verizon Trade-in issue 2021-2022, Re: $800 Verizon Trade-in Issue 2021-2022, Have a phone you love? I expect my last two bills to be paid for my time and trouble. How can I get a copy the contract I signed and agreed on? You may want to make these calls when you can sit, take notes and wait on hold. Verizon Wireless Trade-In Program: Their Customers Will Love It Try being overly polite and thankful. I have the confirmation email for the trade-in phone being received and inspected but I don't know which email address to send it to. You are in the best place to get this corrected. Tonight the rep told me that the trade had been delayed but it wasn't for $800 - my phone only qualified for $400. If you cancel your service, you'll owe the remaining balance of the phone. It nearly drove me insane. Our goal is to provide you with the best experience. The final solution was submitting a claim to the FCC. Trade-In kits not recieved FOUR times - finally I - Page 3 Trading in or recycling your devices reduces clutter, protects the environment and might earn you a Verizon mobile account credit or PayPal credit. Device trade-ins are final. If you did trade in at a indirect or at home it could take longer. upgrade. Applied to your Verizon mobile account within 1-2 bill cycles. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? Here's the Catch With 'Free' AT&T, Verizon and T-Mobile Phones. I was told they noted my account with a "documented promise" to assure that I would receive the original quoted trade-in values and not to worry about the 30 days. Check out the latest deals from Verizon on smartphones, accessories and more. To trade in a device that's on an active line and keep the line active, you must first swap another device onto that line. Almost anything Verizon sells. Take advantage of Verizons trade-in program to get a new phone at a discounted price. Hello! The other day, I noticed, they appraised my phone for $142. Once they received my trade-ins, they tried credit me only pennies of the amount promised or just denied they were received. So I wanna know if anyone else actually got their credit? I then picked the Samsung Galaxy S22+ for my new phone with Verizon. Thats what my trade in status said on the app. Scan this QR code to download the app now. Trade In Status | Verizon Wireless Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. The FCC form is quick and easy and could really help others facing similar frustrations. Due to inactivity, your session has expired. Use your submission ID or email address to order a new kit or print another label. However, the "damaged" category gets broken down further depending on how you answer certain questions. Verizon is being shady as hell rn. I was promised $2400 for trading in 4 phones and it was NON STOP issues, one after another trying to get the credits promised. An Arkansas couple claim they fell victim to Verizon's "bait and switch" scheme in a two for one iPhone deal. *Store drop-off and UPS options aren't available in all situations. iPhone is a registered trademark of Apple Inc. Trade-in your phone, tablet, smartwatch or other device now. I can understand where your concern is coming from regarding the difference in value. Trade-In kits not recieved FOUR times - finally I - Verizon Community You can find your submission ID in the confirmation email you should have received after submitting your online trade-in request form. I called and they said not to worry, the $33 per month will start being applied next bill. First noted 2 years ago and now as recently as a few days ago, VZW Forum: Warning Dont Use the Trade In Program. We are here to help! To apply for this kind of trade-in you must be logged in to My Verizon. Goodness! Please, send us a DM, so we can address all your concerns. Also, $45/mo sounds like multi-line pricing. They've also tried to submit promo correction forms, but they get rejected due to the phone showing up as a Galaxy S5. That is a standard industry practice. vzw_customer_support. response bias? Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. It is a pattern of either negligence or willfully discouraging trade-ins by never providing trade-in kits - and then grossly discounting the trade-in value if the customer miraculously finds a way to send the phones without the kit. Ive talked to multiple supervisors from Verizon and they still don't know how to fix it and they keep trying to submit promo correction forms, even though every form gets rejected. Thank you for reaching out to us! You can have someone call me at 9am pst today to discuss. Send or bring your devices to Verizon within 30 days: If you asked us for a shipping kit, we'll send you a shipping box, padded envelope and prepaid return label for each device you're trading in. Plus get discounts. Have any lingering questions? It's very quick and simple and will get results: Hello! If you're trading a device and you qualify for promotional value, the promotional value will be credited toward your Verizon account over the number of months specified in the applicable promotion. To create this article, 41 people, some anonymous, worked to edit and improve it over time. It is terrible to read about your experience trading in your phone, jennk1. I spent another 3+ hours today trying to reach a resolution, explaining the situation multiple times before someone finally acknowledged there was still a problem that needed fixing. Get up to $500 when you. By signing up you are agreeing to receive emails according to our privacy policy. I'd like to hear verizon respond on the matter. To learn more about the process, check out this step-by-step how-to guide. Include your email address to get a message when this question is answered. You can use the envelope icon at the bottom of the page using the link below. Use our Store Locator to find Verizon stores that recycle mobile devices and mobile cables and charges. Otherwise, Verizon will just claim the issues are a one-off problem and not a wide-spread problem. I called and used the chat function and used the online request THREE additional times to report the problem and request new trade-in kits and they were never sent. Extend your session by clicking OK below. Please send us a Private Note, to take a closer look. This happens for a variety of reasons. * Issue your credit or Verizon Gift Card within 1-2 billing cycles. I've talked to Verizon about 50+ times and every time they try to fix it, nothing happens. Visit a Verizon store for help cleaning a charging port. I then sent in my S9 in the mail at UPS with the label that came from Verizon and after a couple weeks I got an email stating that they received a Galaxy S5 Red and my Trade in credit has changed to $0.00 in credit. And not just the "Sorry you had a bad experience, go offline to email, but we probably wont respond with something useful" posts your admins keep making. Press 1 for English, and press 2 to speak with a rep. You can check the status of your trade-in submission online at any time. We would be more than happy to assist you. SO I'm confident there's a huge under-reporting bias going on here. Today, they credited my account with $142. That's what my trade in status said on the app. So I wanna know if anyone else actually got their credit? Learn about trading in your mobile devices to Verizon in exchange for account credit, instant credit or Verizon Gift Cards. While you "only" qualify for up to an $800 trade-in credit this time around rather than the full $1,000 initially thrown in by Verizon in an attempt to steal T-Mobile's thunder (and subscribers), you can now combine that with a port-in Virtual Prepaid Mastercard worth a maximum of $500 as well. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. Accessibility Resource Center Skip to main content. If you requested a shipping kit but can't find or didn't receive it. About trading in devices to Verizon Expand All So, I saw a Verizon deal online where you trade in your old phone and get $800 worth of trade in credit applied to your account. Extend your session by clicking OK below. If you decide to trade in a device after you've purchased a new one: We don't accept these devices for trade in: For more information, visit our Device Trade-in Program Terms & Conditions. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Due to inactivity, your session will end in approximately 2 minutes. Even if it's zero, we can still recycle the device for you.