Please be sure to reference our Delivery Policy and how to appropriately document visible and concealed damages during delivery. They sent sent defective item and refused to give full refund! Bluefly store credit refunds will be immediately available after your return is processed. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Horrible way to run a business. Their customer service is terrible. I'm done doing their job and trying to get them to correct this. International Returns I emailed them several times, never heard back from them. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. What is going on? For orders shipping in the United States, returns on Diamond, Fine & Estate Jewelry must be received within 21 calendar days from shipment in original condition (including all original packaging). Items will indicate their ship times in each description. Tip for consumers:There is a $20 per item return fee which they don't tell you about. To bring you this list of Bluefly.com similar sites and brands, we analyzed 57 criteria and summarized 2,907 data points in the comparison grid below. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. We may earn money from affiliate links to support and feed our families. Charging more for a different color shoes and sending me the the shoe from my original order!!!! When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). We are excited that you are are interested in ordering something from Bluefly! It's still in the original packaging and has the tags on it. Initiating a chargeback with my credit card company. 2. I've returned items in the past without a problem and wasn't charged a $20 return and restocking fee. We all know that sizes can be all over the board. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. It goes against our guidelines to offer incentives for reviews. Reviewers satisfied with Bluefly most frequently mention free shipping. I did not receive my parcel sent from UPS. These reviews may indicate issues with the company's products, services, or customer support. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. They have no phone number and customer service do not respond. i will never be purchasing from this website again and suggest you do the same. I received the wrong order, returned it, they gave me a partial refund for having opened the package and then they ignored my messages. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. Really bad customer service experience! This shirt was $300.00. When you complete the online return form, you will instantly receive a pre-paid shipping label, along with your return authorization form. NEVER HAPPENED TO ME SOMETHING SIMILAR BEFORE .CAN YOU HELP ? Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. Please click here to visit their site for more details. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. I emailed to the customer service with the correct address. Bluefly is headquartered in New York, New York. But I did send it priority mail with delivery confirmation. Bluefly Reviews (2020) | Is Bluefly Legit & Authentic? Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Prom season is here, and you deserve to look and feel amazing for your big party! Orders shipping to AK and HI are sent via standard shipping and may take up to 30 days to be delivered. I wish I knew, and need to find a solution soon. for anyone's information in the future, walgreen's has DHL shipping stations inside. Bluefly was founded in 1998 as an online fashion retailer. Yours Kindly, Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. They promised to fix the problem. They rip customers off by colluding with dishonest eBay sellers as partners, sending defective, low-quality, possibly unauthentic products, then denying whatever you say, refusing to give full refund and charging people return fees. I cannot return items due to placing double orders on accident. Some Marketplace items have shipping restrictions to Shipping options offered during checkout and may vary based upon the shipping address provided. We do not accept cash, checks or cash-on-delivery (C.O.D.). Items usually ship within 1-2 business days unless otherwise noted by availability in the product details. Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. Over 2.8 million positive reviews on eBay. Despite a high level of trust, our investigation found issues with Bluefly's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. The worst customer service of any place I have seen. I purchased a Prada handbag and received a counterfeit item. 23 Bluefly reviews first appeared on Complaints Board on Jan 30, 2009. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. Submit a complaint and get your issue resolved. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Even if they have the right one in stock. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". I ordered pre owned pink off white odsy sneakers. . After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. DO NOT ORDER FROM THEM! Hi Leslie, We will refund the purchase price less shipping costs. Bluefly i Their customer service is terrible. Please note that outbound shipping charges are not refunded when making a return. They do not clearly state their unfair refund policy on the first page of their website and a class action suit should be brought against this company and their website. THIS IS RIDICOLOUS ! BBB File Opened: 12/17/2019. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. Thank you for taking the time to reach out! 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. Coupon codes cannot be combined with other offers. Seems they are in the stone age. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. Fragrance & Skincare When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Such a toxic business! They were more expensive because they were a different color. Find top employees, contact details and business statistics at RocketReach. This comment was posted by a verified customer. The dress I ordered was never worn - I tried it on and it was too big. Bluefly.com attracts a monthly unique visitor traffic 22,720 visitors. Their system shows it has! That's 10 business days starting from when they receive the package so it does take some time. This email will also include the tracking information for your shipment. 1) Enter the order number and shipping zip code into the Order Status link located in My Account. Contact Customer Service who will need to issue a new return label. Bluefly offers fast and easy online returns. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! Unless otherwise specified in an items details, heavy and bulky items are Final Sale and cannot be returned. Pack the return and the return confirmation page in the original package, if possible. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. I can't reach their phone line. However when I received the bag the size was half of the original I had Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. We thank you for your interest. Bluefly Returns - Does MyUS Offer Refunds or Return Services? Their customer service is the worst, and I needed to file a claim from both Amazon and American Express to get my issue resolved. We will process your return within 10 business days of receipt. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. Awful experience. I don't know what to do. BBB Business Profiles are subject to change at any time. The next day I received an email indicating that I need to call them. What is wrong with this company and their inventory. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Gain trust and grow your business with customer reviews. I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. Items marked final sale are non-returnable unless otherwise specified in an items details. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Please help us improve by providing feedback on the returns authorization being sure to select WRONG ITEM as the return reason. That is the only way I can have my money back. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. Not to mention they charged some extra for shipping without my permission. Can you please private message us your best method of contact so a member can reach out and assist you? Yep, they wanted that much money to return the item! All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. My package is stuck at a FedEx facility and they don't have a clue how to pick up a phone and contact FedEx on a customer's behalf. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. If you are unable to locate this confirmation email, please contact Bluefly Customer Service directly for assistance. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Returns will be processed within 10 business days from the date we receive your package. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Tip for consumers:Check the return policy before ordering. This is horrible, especially since the item I ordered is defective (the zipper is broken). My bad. Self-service customer returns. $12.95 return fee $1 shipping insurance $7.95 outbound shipping. Bluefly strives to ensure accuracy of all orders and apologizes in advance should we not meet this expectation. Subscribe to getexclusive offers on designerbrands. Tip for consumers:make sure you are willing to lose you money before doing any business with this company, Products used:nothing never received items since they were mailed to an incorrect address and not recovered. . Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within14 days fromdelivery date, unless the item is marked Final Sale. Items that have been opened or used will not be accepted for return. Bluefly has an estimated web sales of $100M-$250M. it does not state under details for several of your designer handbags? No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Leaving customers and their staff high and dry. Click on the attachment to access the shipping label. I would never purchase again, especially big ticket items. Items that have been opened or used will not be accepted for return. Share your photos and videos with others to prove the truth of your words. I would never buy again. If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. Shop Handbags, Shoes, Apparel, Accessories & More, THIS ICONIC BRAND IS REPRESENTED WITH GREAT DESIGN & CONTEMPORARY LIFESTYLE, UNSURPASSED CRAFTSMANSHIP & THE SIGNATURE WOVEN LEATHER, AN ITALIAN FASHION HOUSE MADE WITH CLASSIC & ECCENTRIC STYLE, A TOP FASHION BRAND THAT CULTIVATES THE MOST ELEVATED DESIGN OF STYLES, Styles from Gucci, Prada, Saint Laurent, Bottega Veneta, Fendi & More, Step Into The New Season With New Designer Shoes, Gianvito Rossi Ascent 55 Leather Slingback Pump, Dolce & Gabbana Kim Sicily Small Patent Satchel, Bottega Veneta Small Intrecciato Leather Zip Wallet, Stella McCartney Lace up and Monkstrap Women Eco Leather White Blue, Stella McCartney Ankle Boots Women Fabric Black, Stella McCartney Sneakers Women Eco Leather Pink. A shipping confirmation email is sent when all or part of your order is on its way to you. $570 $369.00 Save 35 %. The return and restocking fee might be more than the item itself. Size: 37.5 Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. Please be sure to follow the directions given for each product you are trying to return. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Bluefly has resolved 7 complaints. Did you return the desk? Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Terrible and lazy customer service. They are thieves. Additionally we recommend that you check out our reviews on BizRate where we have over 1,500 reviews or Stella Service. I orsered size 8 and receivwd size 5. i called customer service when it happened and they were very unhelpful. Quick facts: Is Bluefly Legit. Bluefly at Zulily! If you see a link that says "Click . I have not received the product and I wont be able to receive the product. Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. Then I tried again and they stated that a return label would be at federal express store, I . I didn't return the bag since it's authentic and bought it for a really good price. Bluefly Reviews - 642 Reviews of Bluefly.com | Sitejabber BBB reports on known marketplace practices. 602 Quick Service Guide | Postal Explorer - USPS We accept returns within 14 days* of delivery, unless items are marked Final Sale. All items must be unworn, unwashed and undamaged. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. $185 $139.99 Save 24 %. Designer Fashion up to 70% Off Shoes, Handbags, Dresses & More - Bluefly Some of the add-ons on this site are powered by. Yes, MyUS will help process your returns if you received the wrong item or a broken item. I need to follow up on it. Please note- Outbound shipping charges are not refunded when making a return. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Be advised that all returns have a 7 day shipping window from the day the RMA is assigned. I'm not sure if they are scammers or if they just have tremendous organizational problems. Products ship from different warehouses, and need to be returned to the correct address. If you returned a gift for Bluefly store credit, please allow 3-5 business days for the store credit to appear in your account. This can provide reassurance to potential customers seeking quality products or services. Obviously they are not willing to issue credit back for return. I should have known better. Tip for consumers:Don't buy anything you may want to exchange. If you need the order to arrive sooner, expedited shipping is available at checkout. Paid. Unless you are willing to get RRRROOOOBBBBEEEEDDDDD! Will not get my shoes in time for Christmas but ordered weeks ago. Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Lately, it's gone down hill. They are absolutely not authentic. I purchased shoes from them, didn't like them. Price: $775 However, I found that they have an automated system so that they cannot change the address or cancel the order. We use dedicated people and clever technology to safeguard our platform. The complaint has been investigated and resolved to the customers satisfaction. $195 From $36.99 Save 81 %. FINAL SALE items are not eligible for refund, exchange, or store credit. Return time frames may vary and are indicated with each item's description. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. Thank you for reaching out to us and we hope to hear from you soon. Free. Blue fly or not (trust me there service is excellent!). Carrying high end merchandise is obviously no indication of what type of service will be rendered. All designer handbags and furniture are also considered FINAL SALE. But unfortunately I forgot the password to my account. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. what i need to know is can they be easily returned if they do not fit appropriately. Bizrate Page: http://ow.ly/N8PkJ We work hard with these partners to offer competitive pricing on our products. If an RMA is not provided with your refund delays can take up to 2 weeks. and Hawaii*. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. So, the bottom line is that once the order is made, there is no way to cancel the order. Track Your Bluefly Order Status - AfterShip FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. Products used:None. Refer to Returning General Merchandise for information on how to create a return authorization number. Good luck. This is fraud. Anyone can write a Trustpilot review. An initial fee of $12.95 will be deducted from yourrefundfor the first shipment of every order for processing of the return. Careers. You must log in or register to reply here. Hi Jason, Bluefly.com, LLC | Complaints | Better Business Bureau Profile We would also suggest reaching out to the shipping carrier directly to see if they can provide you with additional delivery information. Product on Bluefly are available in very limited quantities for only a short period of time. The bag was showing with brand name and I thought was same as I bought year ago at the official store I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! I have had multiple issues with my order, to my disappointment given I thought I would give Bluefly another try. We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. As a marketplace, we have many suppliers and we areunable to offer exchanges. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. The customer service is really terrible. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. if the bag is faked or damaged, could i return it back? Bluefly is a Retail, Internet Retail, and In-season, on-trend designer brands at an incredible value. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Share your photos and videos with others to prove the truth of your words. Ridiculous! Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. The complaint is very unclear and makes it sound like you just expect them to fix the problem without you doing anything? Notified them immediately and they were able to intercept the package and re-route it to their warehouse. This will surely increase the credibility of your complaint. Frequently Asked Questions - Bluefly Sales tax is applied to your Bluefly order in accordance with individual state and local regulations if your shipping address is in one of the following states: CA, FL. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Man oh man, this could have been a really nice shopping experience. My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. Finally got return label, sent items back and no refund until I contacted them again 2 months later. Bluefly will not allow you to exchange an item purchased that is the wrong size. Hi Cam, Returning General Merchandise *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Personalize it. This review was chosen algorithmically as the most valued customer feedback. The boots were cheap, so I'm not going to bother spending another 40! 877-258-3359. Appropriate tax charges will appear on the "Review Order" page during checkout. I want to purchase a burberry bag from bluefly, will it be authentic? There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. If the tracking information for yourpackagesays delivered and you have not received it, please reach out to us at flyrep@bluefly.com and we will look into it for you. Oh, and also they charge $50 for return fees not including shipping. We also ensure all reviews are published without moderation. Product on Bluefly are available in very limited quantities for only a short period of time. The 20 Best Alternatives to Bluefly - Knoji If an RMA is not provided with your refund delays can take up to 2 weeks. Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear. Please be careful when you go shopping. Products ship from different warehouses, and need to be returned to the correct address. Discounts will be reflected in cart after the promo code is applied to the order. Receiving A Refund I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. The following day, I dropped off the package at a DHL authorised center and went on my merry way. Please note that all orders are charged in United States Dollars (USD). Buyer Beware. Bluefly Return Policy | Bluefly Refund Policy | Bluefly Exchange Policy Please rest assured, we offer only the best brand names and highest quality goods. 3 days later they cancel. That was not nice. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Delivery Options. Please DON'T use them..save your money! Subscribe to getexclusive offers on designerbrands. Occasionally, I've had a return processed more quickly though. Please be sure to print the returns authorization and include in your package. Shipping charges are not refundable.Return Time Frames May Vary And Are Indicated With Each Items Description. Wasted my money. Bought a couple pairs of pajamas and Bluefly sent the wrong size. Pieces sent back after the return period . Bluefly - This place should be shut down. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. Your shipment confirmation will indicate when an item ships with its tracking information. Bluefly accepts American Express, MasterCard, Visa, and Discover Card. 4.9 Total Score. Wrong, Damaged, Or Defective Items Login. Returns must be in their original, unused, unworn condition with all tags attached and all packaging included. A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Postmen. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. Thank you again for your feedback John. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Simply appalling. Worse yet, one boot was 8.5 and the other way 6.5. I seriously regret ever arriving on this site. In addition no invoice inside the box no tag attached to the bag Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Christmas came and went! Payed a lot of money and now that they are delivered they turn out to be fake! Terrible company. Expedited shipping is not currently available for selection. Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. Again, we apologize with the inventory issue but it was an honest mistake which has since been corrected. For security reasons, it is not possible for us to change your shipping address once an order has been placed. They were not helpful and actually abusive. Buy From Bluefly's USA Online Store - International Shipping Click here to get notifications about new complaints of Bluefly. Please allow adequate time for return shipping. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. Mods: i don't know where to put this, but please move it if necessary. Bluefly already went out of business, once back in 2019. Price gauging is not a good look, Bluefly! Maybe they counted Black Friday as a holiday. Bluefly ranks 14th among Designer Clothes sites. Companies can ask for reviews via automatic invitations. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. Bluefly: Contact Details and Business Profile - RocketReach About us. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! I've returned items to Bluefly and didn't use DHL. Please ensure this is entered in shipping information on your order.